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We use complaints filed with the Consumer Financial Protection Bureau to study the interplay between social norms and the effectiveness of consumer protection laws. We find that a higher level of trust in a given location is associated with a lower number of complaints filed against financial...
Persistent link: https://www.econbiz.de/10012853513
We use complaints filed with the Consumer Financial Protection Bureau (CFPB) to study the interplay between social norms and the effectiveness of consumer protection laws. We find that a higher level of trust in a given location is associated with a lower number of complaints filed against...
Persistent link: https://www.econbiz.de/10013222102
Persistent link: https://www.econbiz.de/10014486325
Purpose – The purpose of this study is to examine whether the three principles in the SysTrust ® service converge on a single construct to measure potential users' trust in the reliability of a system, and whether trust in the reliability of a system, as defined by the three SysTrust...
Persistent link: https://www.econbiz.de/10014759189
Persistent link: https://www.econbiz.de/10009670230
This paper proposes and validates a comprehensive model of consumer acceptance in the context of offline e-cash payment. It modifies the unified theory of acceptance and the use of technology model (UTAUT) with constructs of perceived security, cost of use, and government policy. Data collected...
Persistent link: https://www.econbiz.de/10013169450
Persistent link: https://www.econbiz.de/10012546972
With changing customer attitudes toward consumption and function homogenization, product appearance designs have an increasing influence on the purchase decision. Customer characteristics and emotional factors play an important role here. This study proposes a novel approach for modelling...
Persistent link: https://www.econbiz.de/10013206262
Persistent link: https://www.econbiz.de/10011900244