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An examination of relative satisfaction and share of wallet : investigating the impact of country and customer characteristics

Buoye, Alexander - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 297-314

Persistent link: https://www.econbiz.de/10011528287

Relative measures in service research

Aksoy, Lerzan; Hogreve, Jens; Lariviere, Bart; … - In: The journal of services marketing 29 (2015) 6/7, pp. 448-452

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Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy

Buoye, Alexander; Loureiro, Yuliya Komarova; Kabadayi, … - In: Journal of service management 27 (2016) 4, pp. 434-459

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The dawn of traditional CX metrics? : examining satisfaction, EXQ, and WAR

Imhof, Gustavo; Klaus, Philipp - In: International journal of market research 62 (2020) 6, pp. 673-688

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Understanding segment-specific key drivers to guide strategy : the impact of value on key drivers of relative satisfaction

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Customer loyalty : a review and future directions with a special focus on the hospitality industry

Kandampully, Jay; Zhang, Tingting Christina; Bilgihan, Anil - In: International journal of contemporary hospitality management 27 (2015) 3, pp. 379-414

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The cumulative effect of satisfaction with discrete transactions on share of wallet

Keiningham, Timothy; Aksoy, Lerzan; Malthouse, Edward C.; … - In: Journal of service management 25 (2014) 3, pp. 310-333

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How do you measure what you can't define? : the current state of loyalty measurement and management

Aksoy, Lerzan - In: Journal of service management 24 (2013) 4, pp. 356-381

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Nonlinear and asymmetric returns on customer satisfaction : do they vary across situations and consumers?

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How store attributes impact shoppers' loyalty : do different national cultures follow the same loyalty building process?

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