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~subject:"Consumer behaviour"
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Consumer behaviour
Qualitätsmanagement
16,396
Customer satisfaction
15,419
Performance measurement
15,216
Quality management
15,156
Performance-Messung
14,347
Kundenzufriedenheit
13,763
Service quality
8,562
Dienstleistungsqualität
8,349
Forschung
6,664
Research
6,608
Relationship marketing
6,098
Beziehungsmarketing
6,049
Konsumentenverhalten
5,780
R&D
4,852
Theorie
4,234
Theory
4,181
Innovation
3,865
Unternehmenserfolg
3,630
Firm performance
3,602
Deutschland
3,356
Germany
3,067
USA
2,692
United States
2,516
Supply chain
2,202
Lieferkette
2,181
Product quality
1,891
Produktqualität
1,873
Forschung und Entwicklung
1,866
Innovationsmanagement
1,641
Industrieforschung
1,637
Industrie
1,599
India
1,557
Bibliometrie
1,546
Performance management
1,541
Bibliometrics
1,539
Manufacturing industries
1,526
Industrial research
1,520
Innovation management
1,507
Technologiepolitik
1,504
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Undetermined
3,196
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5,201
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739
Journal
4
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4,891
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Aufsatz im Buch
139
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research-article
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Graue Literatur
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52
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49
Collection of articles of several authors
22
Sammelwerk
22
Bibliografie enthalten
19
Bibliography included
19
Aufsatzsammlung
17
Konferenzschrift
12
conceptual-paper
8
Case study
7
Fallstudie
7
review-article
5
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4
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2
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English
5,775
German
166
French
2
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2
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Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Prybutok, Victor R.
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Huber, Frank
11
Keiningham, Timothy
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Gursoy, Dogan
9
Kim, Woo Gon
9
Muskat, Birgit
9
Park, Jungkun
9
Prashar, Sanjeev
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
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IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Christian-Albrechts-Universität zu Kiel / Institut für Agrarökonomie
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Association of Agricultural Economists
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institut für Sozialwissenschaftliche Forschung <München>
1
Institute of Leadership and Management <London>
1
Josef Eul Verlag GmbH
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Organisation for Economic Co-Operation and Development
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
322
International journal of hospitality management
186
Journal of business research : JBR
155
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
78
Cogent business & management
74
Services marketing quarterly
58
Tourism management : research, policies, practice
57
The service industries journal
50
Psychology & marketing
49
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
International journal of electronic marketing and retailing : IJEMR
42
Service business
41
Journal of service management
40
Journal of strategic marketing
40
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of Services Marketing
32
The international review of retail, distribution and consumer research
30
The TQM journal : the international review of organizational improvement
29
International journal of quality and service sciences
28
Total quality management & business excellence
28
International journal of retail & distribution management
27
International journal of retail and distribution management
27
Journal of air transport management
27
Journal of the Academy of Marketing Science
27
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
International journal of services and operations management
25
Journal of Asian finance, economics and business : JAFEB
25
International journal of business information systems : IJBIS
24
Journal of retailing
24
International journal of services, economics and management
23
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ECONIS (ZBW)
5,780
Other ZBW resources
161
BASE
2
RePEc
1
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1
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
Saved in:
2
Use of customer satisfaction measurements to drive improvements
Birch-Jensen, A.
;
Gremyr, I.
;
Hallencreutz, Jacob
; …
- In:
Total quality management & business excellence
31
(
2020
)
5
,
pp. 569-582
Persistent link: https://www.econbiz.de/10012256633
Saved in:
3
Spectator perception of service quality attributes associated with Shanghai Formula One : importance and performance analysis approach
Kim, Suk-kyu
;
Yim, Brian H.
;
Byon, Kevin K.
;
Yu, Jea-Gu
; …
- In:
International journal of sports marketing & sponsorship
17
(
2016
)
2
,
pp. 153-171
Persistent link: https://www.econbiz.de/10011578729
Saved in:
4
Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms
Chen, Dongzhi
;
Bi, Jian-Wu
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3634-3654
Persistent link: https://www.econbiz.de/10013412934
Saved in:
5
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
6
Customer satisfaction with quality of products of food business
Suchánek, Petr
;
Richter, Jiří
;
Králová, Maria
- In:
Prague economic papers : a bimonthly journal of …
26
(
2017
)
1
,
pp. 19-35
Persistent link: https://www.econbiz.de/10011622122
Saved in:
7
Customer feedback metrics for marketing accountability
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Marketing accountability for marketing and …
,
(pp. 49-74)
.
2021
Persistent link: https://www.econbiz.de/10012653774
Saved in:
8
Persuasive communications, online reviews and service performances : a study on the hotel industry of New Zealand
Ahmed, Zahir
;
Fan, Xinxuan
;
Billah, Mamun
- In:
Australasian accounting business and finance journal : AABF
16
(
2022
)
1
,
pp. 4-20
Persistent link: https://www.econbiz.de/10012880234
Saved in:
9
The relative significance of product quality attributes driving customer satisfaction within the fast fashion market : a UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Carey, Robin
;
Wu, …
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 280-303
Persistent link: https://www.econbiz.de/10011317281
Saved in:
10
Determinants of m-shopping quality on customer satisfaction and purchase intentions : the IS success model perspective
Chen, Lisa Y.
- In:
World review of entrepreneurship, management and …
9
(
2013
)
4
,
pp. 543-558
Persistent link: https://www.econbiz.de/10010230098
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