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~subject:"Consumer behaviour"
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Customer value: a review of re...
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Consumer behaviour
Customer satisfaction
15,419
Kundenzufriedenheit
13,763
Competitive advantage
7,518
Wettbewerbsvorteil
6,915
Service quality
6,532
Relationship marketing
6,355
Dienstleistungsqualität
6,325
Beziehungsmarketing
6,288
Konsumentenverhalten
5,915
Integration
4,991
integration
1,982
Kundenbindung
1,641
Deutschland
1,592
Strategisches Management
1,514
Strategic management
1,421
Germany
1,363
customer satisfaction
1,290
Innovation
1,212
competitive advantage
1,174
Theorie
1,153
Unternehmenserfolg
1,136
Customer service
1,135
Theory
1,129
Qualitätsmanagement
1,126
Satisfaction
1,117
Quality management
1,109
Firm performance
1,100
Online retailing
1,086
Online-Handel
1,086
Customer retention
1,059
Kundenservice
1,058
Job satisfaction
1,048
Arbeitszufriedenheit
1,046
USA
1,036
Electronic Commerce
1,019
United States
975
E-commerce
960
Resource-based view
948
Ressourcenorientierter Ansatz
936
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828
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200
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Han, Heesup
57
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Aksoy, Lerzan
15
Hyun, Sunghyup Sean
15
Gustafsson, Anders
14
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Huber, Frank
12
Keiningham, Timothy
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Ahn, Jiseon
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Yu, Jongsik
10
Amin, Muslim
9
Bang, Nguyen
9
Buoye, Alexander
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Larivière, Bart
9
Muskat, Birgit
9
Park, Jungkun
9
Prashar, Sanjeev
9
Sharma, Piyush
9
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Springer Fachmedien Wiesbaden
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IGI Global
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National Bureau of Economic Research
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Fachhochschule Salzburg / Studiengang Betriebswirtschaft
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Institute of Leadership and Management <London>
1
Josef Eul Verlag GmbH
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
NetLibrary, Inc
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Journal of retailing and consumer services
326
International journal of hospitality management
185
Journal of business research : JBR
159
The journal of services marketing
102
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
79
Cogent business & management
76
Services marketing quarterly
59
Tourism management : research, policies, practice
57
The service industries journal
51
Asia Pacific journal of marketing and logistics
50
Psychology & marketing
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Service business
41
Journal of strategic marketing
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
European journal of marketing : EJM
36
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
35
Journal of Services Marketing
34
The international review of retail, distribution and consumer research
32
Journal of Asian finance, economics and business : JAFEB
28
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
28
Journal of the Academy of Marketing Science
28
International journal of retail & distribution management
27
International journal of retail and distribution management
27
Journal of Islamic marketing
27
Journal of air transport management
27
The TQM journal : the international review of organizational improvement
27
International journal of business information systems : IJBIS
26
International journal of quality and service sciences
26
Journal of retailing
25
Marketing intelligence & planning
25
Total quality management & business excellence
25
International journal of business excellence : IJBEX
24
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ECONIS (ZBW)
5,915
Other ZBW resources
187
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2
RePEc
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A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
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2
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
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3
Analysis of homogeneity between organised and traditional retailers with respect to customer loyalty
Balakrishnan, Shyamaladevi
;
Parthasarathy, Ravilochanan
- In:
International journal of business excellence
11
(
2017
)
3
,
pp. 301-319
Persistent link: https://www.econbiz.de/10011734392
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4
Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.
;
Blomme, Robert J.
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
Saved in:
5
Study on consumer perception & brand loyalty towards Hyundai in Vijayawada
Kumar, M. Sandeep
;
Rajeswari, B.
;
Kumar, D. Prasanna
; …
- In:
International journal of economic research
13
(
2016
)
1
,
pp. 383-394
Persistent link: https://www.econbiz.de/10011560913
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6
An empirical study on customer retention and customer loyalty
Alhawari, Damer
- In:
International journal of information systems and change …
7
(
2015
)
3
,
pp. 183-202
Persistent link: https://www.econbiz.de/10011540322
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7
Estimation of customer retention for Indian mobile telecommunicatio sector
Reddy, M. Ravindar
;
Ganesh, Srikanth
;
Rahul, T.
;
Mann, …
- In:
International journal of business information systems : …
16
(
2014
)
3
,
pp. 233-246
Persistent link: https://www.econbiz.de/10010478211
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8
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
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9
Islamic branding as a tool for customer retention : antecedents and consequences of Islamic brand loyalty
Mohammad Rashed Hasan Polas
;
Jahanshahi, Asghar Afshar
; …
- In:
International journal of islamic marketing and branding
3
(
2018
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011886298
Saved in:
10
Exploring the mediated and moderated effects of operator service quality on customer retention : evidence from Taiwan's mobile market
Chen, Chun-mei
- In:
Journal of management research
9
(
2017
)
4
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011745686
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