The study emphasizes the results of the excellence research dedicated to theoretical and practical basics for the human factor involvement in the consumer protection management between 2008-2009 at the level of National Authority for Consumer Protection, the Region Committee for Consumer...

Over the years, the demand for services of general interest and the manner they are provided have evolved significantly. Services that the state would traditionally provide in a direct form have been increasingly outsourced by national, regional and local authorities, and are now often provided...

E-commerce highlights the vast area of electronic interchange connected to the commercial activities that involve both the relations between enterprises as well as the relations between enterprises and consumers, referring especially to information interchange, product transactions, equipments,...

It is well known that in the European Union the good functioning of the market is conditioned by the development of an active consumers’ policy which can be facilitated by the consumers’ associations that should have a permanent dialogue with the public authorities and the firms in order to...