This paper attempts to evaluate and understand the port sector senior managers’ perception relative to the influence of the port characteristics and specific container terminals in customers’ satisfaction. The SEM (Structural Equation Modelling) methodology is used to confirm the...

This paper focuses on the port and container terminal characteristics and evaluates its contribution to performance measured by the efficiency, productivity, activity and customer satisfaction. A Structural Equation Modeling (SEM) methodology was developed to determine which factors are...