Balasubramanian, Hari; Biehl, Sebastian; Dai, Longjie; … - In: Health Care Management Science 17 (2014) 1, pp. 31-48
Appointments in primary care are of two types: 1) prescheduled appointments, which are booked in advance of a given workday; and 2) same-day appointments, which are booked as calls come during the workday. The challenge for practices is to provide preferred time slots for prescheduled...
