Purpose – The purpose of this paper is twofold: to evaluate the importance of the factors reported in the literature as enablers of Continuous Improvement (CI) programmes and to determine the perception of managers of different companies in the Basque Country and Navarre (Spain) regarding the...

Purpose – The purpose of this paper is to see how quality management is carried out in hotels in the Basque Country, a region in the north of Spain with a long tradition in the tourist sector. Design/methodology/approach – The objective of the study was to establish what approaches to...

Purpose The purpose of this paper is to describe a readiness programme designed to increase employees’ awareness of order and cleanliness as a way of building the necessary foundation for implementing and sustaining continuous improvement processes. In this paper, the authors propose a new...

Purpose – Continuous improvement (CI) is regarded as a powerful approach to achieve business excellence. However, the implementation is not simple as it involves managing a considerable amount of tangible and intangible factors throughout the whole organization. The purpose of this paper is to...

Purpose – The purpose of this paper is to study the relationship between accuracy and conscientiousness among people working in a tidy/messy work environment. Design/methodology/approach – A laboratory experiment was conducted, where participants performing a simple task in a highly...