There is tremendous scope for improving claims management practice. This research comprised a postal questionnaire survey of contractors, project owners' architects, quantity surveyors and engineers, case studies on actual claims situations on projects, and structured interviews with consultants...

FIDIC has over the years produced standard forms of contracts for the international procurement of projects. A source of continuing criticism of its Red Book concerns the duality in the traditional role of the engineer as the employer's agent and as an independent third party holding the balance...