In this study, the authors intends to approach the concept of quality management at credit institutions as consisting of placing the client in the centre of the units activity and the suborordination of all activities to the imperative to fully satisfy him. These are also presented the...

In this article, the authors intends to underline the major problem for cooperative banks is that they entered the 21st century with entities devised in the 19th century to function in the 20th. The strict regimenting of power relations within the framework of the hierarchical management of...

Descendents of the original model based on democracy, transparency and closeness to the client as an associate member and coowner, credit cooperatives contribute to stability and competitiveness of the economic and financial system.