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The impact of corporate social responsibility on customer satisfaction, relationship maintenance and loyalty in the shipping industry
Shin, Youngran; Vinh Van Thai - In: Corporate social responsibility and environmental management 22 (2015) 6, pp. 381-392
Persistent link: https://www.econbiz.de/10011449703
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The effect of continuous improvement capacity on the relationship between of corporate social performance and business performance in maritime transport in Singapore
Yuen, Kum Fai; Vinh Van Thai; Wong, Yiik Diew; Peng, Qiyuan - In: Transportation research / E : an international journal 95 (2016), pp. 62-75
Persistent link: https://www.econbiz.de/10011623778
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Corporate social responsibility and service quality provision in shipping firms : financial synergies or trade-offs?
Yuen, Kum Fai; Vinh Van Thai - In: Maritime policy and management : MPM 44 (2017) 1/2, pp. 131-146
Persistent link: https://www.econbiz.de/10011732280
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Do corporate sustainable management activities improve customer satisfaction, word of mouth intention and repurchase intention? : empirical evidence form the shipping industry
Shin, Youngran; Vinh Van Thai; Grewal, Devinder; Kim, … - In: The international journal of logistics management 28 (2017) 2, pp. 555-570
Persistent link: https://www.econbiz.de/10011655355
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Are customers willing to pay for corporate social responsibility? : a study of individual-specific mediators
Yuen, Kum Fai; Thai, Vinh V.; Wong, Yiik Diew - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 912-926
Persistent link: https://www.econbiz.de/10011581248