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Partizipatives Management : Konzepte und Kulturen

Pekruhl, Ulrich - 2001

Persistent link: https://www.econbiz.de/10001563541

Strategic cultural change and local discourses : the importance of being different

Nyberg, D.; Mueller, Frank - In: Scandinavian journal of management 25 (2009) 2, pp. 146-156

Persistent link: https://www.econbiz.de/10003864678

Innengerichtetes, identitätsbasiertes Markenmanagement in Call Centern

König, Verena - 2010 - 1. Aufl.

Persistent link: https://www.econbiz.de/10003906606

Identities on call : impact of impression management on Indian call center agents

Raghuram, Sumita - In: Human relations 66 (2013) 11, pp. 1471-1496

Persistent link: https://www.econbiz.de/10010201618

How organizational pride and emotional exhaustion explain turnover ntentions in call centers : a multi-group analysis with gender and organizational tenure

Krämer, Tobias; Gouthier, Matthias H. J. - In: Journal of service management 25 (2014) 1, pp. 125-148

Persistent link: https://www.econbiz.de/10010260076

Brands at work : the search for meaning in mundane work

Brannan, Matthew J.; Parsons, Elizabeth; Priola, Vincenza - In: Organization studies : an international … 36 (2015) 1, pp. 29-53

Persistent link: https://www.econbiz.de/10010505938

Challenges Posed by Alien Culture Diffusion for Employees of Call Centers in Mumbai

Hegde, Dr. Sandeep - 2019

Since the last decade, there has been a tremendous growth in the call center businesses in several metropolitan and urban cities in India. Mumbai city is no exception to this sudden boom. The call center businesses employ over 500,000 nascent employees in the age group of 18 – 28 yrs in...

Persistent link: https://www.econbiz.de/10012901280

Identity on the line : constructing professional identity in a HR call centre

Pritchard, Katrina; Symon, Gillian - In: Work, employment & society : a journal of the British … 25 (2011) 3, pp. 434-450

Persistent link: https://www.econbiz.de/10010217916

Supportive culture : a transformational strategy

Verma, Monica - In: Transforming organizations through flexible systems …, (pp. 177-188). 2020

Persistent link: https://www.econbiz.de/10012127697

Knowledge management from the organizational culture in call centers in Manizales

Marulanda Echeverry, Carlos Eduardo; Bedoya Herrera, … - In: Cuadernos de administración : quarterly publication of … 35 (2019) 63, pp. 15-25

Persistent link: https://www.econbiz.de/10012253823

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