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Exploring the associations between standards for service delivery (organisational cultue) co-worker support, self-efficacy, job satisfaction and customer orientation in the real es...

Gountas, Sandra; Gountas, John; Mavondo, Felix T. - In: Australian journal of management 39 (2014) 1, pp. 107-126

Persistent link: https://www.econbiz.de/10010353524

The performance implications of company-salesperson corporate brand misalignment

Anisimova, Tatiana; Mavondo, Felix T. - In: European journal of marketing : EJM 44 (2010) 6, pp. 771-795

Persistent link: https://www.econbiz.de/10003989128

Exploring the Associations between Standards for Service Delivery (Organisational Culture), Co-Worker Support, Self-Efficacy, Job Satisfaction and Customer Orientation in the Real...

Gountas, John; Mavondo, Felix T. - 2014

The study examines the effects of organizational and individual factors of real estate agents on customer orientation. The organizational factors included are standards for service delivery (culture), supervisor support and co-worker support. The individual factors examined are self-efficacy and...

Persistent link: https://www.econbiz.de/10014148782