Simhon et al. (2016) proved that disclosing queue length to customers when the queue is shorter than some threshold and concealing the information otherwise cannot maximize the throughout of M/M/1 queues---when customers are familiar with the policy and the threshold. We show that said policy...

In this paper, we consider a single-server queuing system whose service quality is either high or low. The server, who knows the actual quality level, can signal such quality information to customers via revealing or concealing his queue length. Based on this and the observed queue length in the...

We investigate a server's best queue disclosure strategy in a single-server service system with an uncertain quality level (which is assumed to be binary). We consider this problem from the perspective of a Bayesian persuasion game. The server first commits to a possibly mixed strategy stating...