Cover -- Title Page -- Copyright -- Contents -- About the Authors -- Acknowledgments -- Foreword -- Preface -- History and the Authors' Broader View of VBM -- Some Thoughts About "Value" -- Overview of the Book -- Balanced VBM but an Unbalanced Book -- Concluding Remarks -- Part 1: Value-Based...

Prior to the 1990s, the Deluxe Corporation (Deluxe), the world's largest printer of checks as well as a provider of electronic products and services to financial institutions and retail companies, was characterized as a generally stable, family oriented business. This relatively calm situation...