Corporate social responsibility : bottom-line issue or public relations exercise? / Lord Tim Clement-Jones -- Corporate citizenship as part of the business model / Geoffrey Bush -- Legislation, litigation, activism and threats / Stuart Thomson -- Measuring corporate social responsibility / Will...

Managing the strategic planning process -- Managing and leading people -- Driving business improvement -- Integrated business planning -- Managing the products and services portfolio -- Managing market demand -- Managing the supply chain -- Managing internal supply -- Managing external sourcing