Chukova, Stefanka; Shafiee, Mahmood - In: International Journal of Quality & Reliability Management 30 (2013) 3, pp. 239-255
Purpose – The purpose of this paper is to review and develop stochastic models for the evaluation of the expected warranty cost, from dealer's viewpoint, for second hand items sold under different warranty policies. Design/methodology/approach – This study makes a useful contribution to the...