Pheng Low, Sui; Yeo, Henson K. C. - In: International Journal of Quality & Reliability Management 15 (1998) 3, pp. 329-349
There are three components that make up quality costs: prevention, appraisal and failure costs. The ISO 9000 standard … introduces a quality management system that has been widely claimed would reduce the costs of business. One of the ways it does … this is through a reduction in quality costs. The ISO 9000 quality management system establishes work procedures that …