The recent phenomenal growth in business activities dependent on the Internet has demonstrated that various potential advantages could be derived from using information and communication technology platforms. The Internet has enabled firms to reach out to global markets and has provided them...

Purpose – The purpose of this paper is to examine the critical success factors of total quality management (TQM) implementation in the United Arab Emirates (UAE) banking sector. Design/methodology/approach – Empirical case studies were collected from 250 banks in UAE that have embarked on...

Purpose – The purpose of this paper is to examine the critical success factors of business process reengineering (BPR) in higher education (HE). Design/methodology/approach – Empirical case studies collected from three private higher education institutions in Malaysia, which have embarked on...