Purpose – The purpose of this paper is to present the results from an empirical investigation of Six Sigma status in Indian industry, especially to highlight critical success factors (CSFs) of Six Sigma implementation in a developing economy like India. Design/methodology/approach – The...

Purpose – Six sigma for small‐ and medium‐sized enterprises (SMEs) is an emerging topic among many academics and six sigma practitioners over the last two to three years. Very few studies have been reported about the successful applications of six sigma in SMEs. The purpose of this paper...

Purpose – Six sigma has received considerable attention over the last four years in the UK service sector. The purpose of this paper is to present a review of the literature on six sigma as applied to the service industry, followed by a presentation of the key findings obtained from a pilot...

Purpose – Many organisations are operating in a dynamic competitive environment and experiencing increasing competition. As a result organisations in the service sector are continually seeking opportunities to remove waste and improve performance. Six sigma has been embraced by the service...