The interplay between congestion and crowding externalities in the design of urban bus systems is identified and analysed. A multimodal social welfare maximisation model with spatially disaggregated demand is developed, in which users choose between travelling by bus, car or walking in a...

Understanding the dynamics of boarding/alighting activities and its impact on bus dwell times is crucial to improving bus service levels. However, research is limited as conventional data collection methods are both time and labour intensive. In this paper, we present the first use of smart card...