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The relationship between cultural values, cultural intelligence and negotiation styles

Caputo, Andrea; Ayoko, Oluremi B.; Amoo, Nii; Menke, … - In: Journal of business research : JBR 99 (2019), pp. 23-36

Persistent link: https://www.econbiz.de/10012023403

The moderating role of cultural intelligence in the relationship between cultural orientations and conflict management styles

Caputo, Andrea; Ayoko, Oluremi B.; Amoo, Nii - In: Journal of business research : JBR 89 (2018), pp. 10-20

Persistent link: https://www.econbiz.de/10011881569

Conflict and socio-cultural adaptation : the mediating and moderating role of conflict communication behaviors and cultural intelligence

Ayoko, Oluremi B.; Zhang, Yue; Nicoli, Julie - In: International journal of human resource management 33 (2022) 17, pp. 3451-3491

Persistent link: https://www.econbiz.de/10013370353

Recognising emotional expressions of complaining customers : a cross-cultural study

Tombs, Alastair G.; Russell-Bennett, Rebekah; … - In: European journal of marketing : EJM 48 (2014) 7/8, pp. 1354-1374

Persistent link: https://www.econbiz.de/10010414765

The experience of anger and sadness in response to hurtful behavior : effects of gender-pairing and national culture

Li, Yan; Ashkanasy, Neal M.; Mehmood, Khalid - In: Asia Pacific journal of management : APJM ; a … 34 (2017) 2, pp. 423-441

Persistent link: https://www.econbiz.de/10011730333

Recognising emotional expressions of complaining customers

G. Tombs, Alastair; Russell-Bennett, Rebekah; M. … - In: European Journal of Marketing 48 (2014) 7/8, pp. 1354-1374

Purpose – This study aims to test service providers’ ability to recognise non-verbal emotions in complaining customers of same and different cultures. Design/methodology/approach – In a laboratory study, using a between-subjects experimental design ( n = 153), we tested the accuracy of...

Persistent link: https://www.econbiz.de/10014723557