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Work process knowledge in Scottish visitor attractions
Marr, Shuna A - 2007
Work process knowledge (WPK) is a concept for systems-level knowledge of the workplace and has been shown to be most important in organisations requiring multi-functional working. Most of the previous body of knowledge on WPK has focussed mainly on manufacturing industries; there has been less...
Persistent link: https://www.econbiz.de/10009466000
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Customer service culture improvement(according to Siauliai Country State Tax Inspectorate)
Poškuvienė, Janina - 2008
Organizational culture and its relations with service culture are analyzed in the master’s work. Accentuated described … by various authors organizational culture influencing factors that affect customer service culture. It was determined … customer service culture was analyzed from customers and personnel point of view and also was prepared suggestions how customer …
Persistent link: https://www.econbiz.de/10009478664
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The influence of culture on customers' complaint behaviour pertaining to service failures / by Mariëtte Louise Walters
Walters, Mariëtte Louise - 2010
asthe initiator of customer complaint behaviour.Culture is regarded as one of the most influential factors affecting … customers? behaviourin response to dissatisfaction with a purchase experience. Customers? culture couldhave an impact on the … complaint behaviour.The primary objective of this study was to determine the influence of culture oncustomers? complaint …
Persistent link: https://www.econbiz.de/10009455994