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Approach to service design based on customer behavior data : a case study on eco-driving service design using bus drivers' behavior data
Kim, Min-Jun; Lim, Chie-Hyeon; Lee, Chang-Ho; Kim, Kwang-jae - In: Service business 12 (2018) 1, pp. 203-227
Persistent link: https://www.econbiz.de/10011915038