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Crafting the customer experience in omnichannel contexts : the role of channel integration
Gao, Wei
;
Fan, Hua
;
Li, Wenqian
;
Wang, Huiling
- In:
Journal of business research : JBR
126
(
2021
),
pp. 12-22
Persistent link: https://www.econbiz.de/10012494220
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2
How AI chatbots have reshaped the frontline interface in China : examining the role of sales-service ambidexterity and the personalization-privacy paradox
Fan, Hua
;
Han, Bing
;
Gao, Wei
;
Li, Wenqian
- In:
International journal of emerging markets
17
(
2022
)
4
,
pp. 967-986
Persistent link: https://www.econbiz.de/10013363121
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