Bhatt, Ganesh D.; Troutt, Marvin D. - In: Business Process Management Journal 11 (2005) 5, pp. 532-558
Purpose – The goal is to examine the relationship between business process improvement initiatives (BPII), information systems (ISs) integration, and customer focus. Design/methodology/approach – The data for the study were collected at the divisional levels from a list of “Fortune 500”...