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Customer value and customer loyalty : is competition a missing link?
Chen, Shu-Ching - In: Journal of retailing and consumer services 22 (2015), pp. 107-116
Persistent link: https://www.econbiz.de/10010468491
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The relative contribution of love and trust towards customer loyalty
Chen, Shu-Ching; Quester, Pascale G. - In: Australasian marketing journal 23 (2015) 1, pp. 13-18
Persistent link: https://www.econbiz.de/10011284767
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Customer experience of value in the service encounter
Chen, Shu-Ching - In: Making a difference through marketing : a quest for …, (pp. 143-155). 2016
Persistent link: https://www.econbiz.de/10011531388