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~subject:"Customer satisfaction"
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Customer satisfaction
USA
294,082
United States
286,356
Vereinigte Staaten
155,399
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43,105
Theory
42,966
Service quality
21,603
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Han, Heesup
39
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24
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23
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22
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21
Usman, Osly
19
Jang, Soocheong
16
Wong, IpKin Anthony
16
Shahin, Arash
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Bilgihan, Anil
12
Ryu, Kisang
12
Grégoire, Yany
11
Guchait, Priyanko
11
Hyun, Sunghyup Sean
11
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11
Sparks, Beverley
11
Van Vaerenbergh, Yves
11
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10
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10
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10
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10
Hsu, Maxwell K.
10
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10
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10
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10
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10
Sreejesh, S.
10
Su, LuJun
10
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10
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9
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9
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9
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9
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9
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9
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9
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
National Bureau of Economic Research
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Mannheim
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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International journal of hospitality management
227
Journal of retailing and consumer services
220
Journal of business research : JBR
150
The journal of services marketing
139
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
104
Journal of hospitality marketing & management
100
International journal of contemporary hospitality management
94
Journal of travel and tourism marketing
86
Services marketing quarterly
85
Journal of air transport management
68
Tourism management : research, policies, practice
65
The TQM journal : the international review of organizational improvement
63
Service business
62
International journal of quality and service sciences
57
Journal of service research : JSR
57
Cogent business & management
55
International journal of services and operations management
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Total quality management & business excellence
52
International journal of productivity and quality management : IJPQM
50
International journal of quality & reliability management
50
Asia Pacific journal of marketing and logistics
47
Journal of service management
46
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
37
International journal of services and operations management : IJSOM
36
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of Services Marketing
34
Journal of the Academy of Marketing Science
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
Psychology & marketing
32
Journal of strategic marketing
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
29
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
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ECONIS (ZBW)
6,550
Other ZBW resources
158
RePEc
20
EconStor
9
BASE
2
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1
Consumer sociability and service provider expertise influence on service relationship success
Spake, Deborah F.
;
Megehee, Carol M.
- In:
The journal of services marketing
24
(
2010
)
4
,
pp. 314-324
Persistent link: https://www.econbiz.de/10008653373
Saved in:
2
Does patient trust promote better care?
Dwyer, Debra Sabatini
;
Liu, Hong
;
Rizzo, John A.
- In:
Applied economics
44
(
2012
)
16/18
,
pp. 2283-2295
Persistent link: https://www.econbiz.de/10009572742
Saved in:
3
Patient influences on satisfaction and loyalty for GP services
Rundle-Thiele, Sharyn
;
Russell-Bennett, Rebekah
- In:
Health marketing quarterly
27
(
2010/11
)
2
,
pp. 195-214
Persistent link: https://www.econbiz.de/10003985111
Saved in:
4
Service quality, relational benefits, and customer loyalty in a non-Western context
Yacout, Omneya Mokhtar
- In:
SAM advanced management journal : amj
75
(
2010
)
1
,
pp. 4-16
Persistent link: https://www.econbiz.de/10003987149
Saved in:
5
Relational impact of service providers' interaction behavior in healthcare
Gaur, Sanjaya Singh
;
Xu, Yingzi
;
Quazi, Ali
;
Nandi, Swathi
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 67-87
Persistent link: https://www.econbiz.de/10008989020
Saved in:
6
Antecedents of patient trust in health-care insurers
Gabay, Gillie
;
Moore, Dahlia
- In:
Services marketing quarterly
36
(
2015
)
1
,
pp. 77-93
Persistent link: https://www.econbiz.de/10010520733
Saved in:
7
Pricing distortions in Medicare's physician fee schedule and patient satisfaction with care quality and access
Brunt, Christopher, S.
;
Jensen, Gail A.
- In:
Health economics
23
(
2014
)
7
,
pp. 761-775
Persistent link: https://www.econbiz.de/10011306484
Saved in:
8
Patient loyalty to health care organizations : strengthening and weakening (satisfaction and provider switching)
Astuti, Herni J.
;
Nagase, Keisuke
- In:
Journal of medical marketing : device, diagnostic and …
14
(
2014
)
4
,
pp. 191-200
Persistent link: https://www.econbiz.de/10011348627
Saved in:
9
Assessing the relationship between patient satisfaction and clinical quality in an ambulatory setting
Bosko, Tawnya
;
Wilson, Kathryn S.
- In:
Journal of health organization and management
30
(
2016
)
7
,
pp. 1063-1080
Persistent link: https://www.econbiz.de/10011550705
Saved in:
10
Does trust of patients in their physician predict loyalty to the health care insurer? : the Israeli case study
Gabay, Gillie
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 149-162
Persistent link: https://www.econbiz.de/10011517969
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