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How to lengthen, deepen and broaden customer-firm relationships with online financial services?
Liang, Chiung-ju; Chen, Hui-ju - In: Journal of financial services marketing : JFSM 14 (2009/10) 3, pp. 218-231
Persistent link: https://www.econbiz.de/10003916764
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In stories we trust : how narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
Laer, Tom van; Ruyter, Ko de - In: International journal of research in marketing : IJRM ; … 27 (2010) 2, pp. 164-174
Persistent link: https://www.econbiz.de/10003987364
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Airlines' Internet marketing channels: antecedents to customer relationships
Grenblad, Daniel L. - In: Managing customer relationships on the Internet, (pp. 157-174). 2006
Persistent link: https://www.econbiz.de/10003242447
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In Stories We Trust : How Narrative Apologies Provide Cover for Competitive Vulnerability After Integrity-Violating Blog Posts
van Laer, Tom; Ruyter, Ko de - 2017
Consumers’ confidence in companies has fallen due to recent and widespread violations of integrity and consumers’ voicing of discontent in weblog (blog) posts. Current research on integrity restoration offers little guidance regarding appropriate responses. We posit that not only what (with...
Persistent link: https://www.econbiz.de/10014199664
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Online shopping experience in India : an examination of consumers world
Dutt, Maani; Singh, Anurupa B.; Joshi, Ambrish - In: International journal of business excellence : IJBEX 21 (2020) 3, pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
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Website adoption for agritourism companies : key features and perceptions of customers
Angioni, Margherita; Musso, Fabio - In: International journal of applied behavioral economics : … 7 (2018) 4, pp. 54-69
Persistent link: https://www.econbiz.de/10011941372
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Towards a unified customer experience in online shopping environments : antecedents and outcomes
Bilgihan, Anil; Kandampully, Jay; Zhang, Tingting Christina - In: International journal of quality and service sciences 8 (2016) 1, pp. 102-119
Persistent link: https://www.econbiz.de/10011558938
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How managerial responses to online reviews affect customer satisfaction : an empirical study based on additional reviews
Zhao, Yan; Wen, Lingling; Feng, Xiangnan; Li, Ran; Lin, … - In: Journal of retailing and consumer services 57 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012305219
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Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth
Al-Adwan, Ahmad Samed; Kokash, Husam; Al-Adwan, Ahmad Samed - In: International journal of electronic marketing and … 11 (2020) 3, pp. 278-306
Persistent link: https://www.econbiz.de/10012251138
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The upside of showrooming : how online information creates positive spill-over for the brick-and-mortar retailer
Spaid, Brian I.; O'Neill, Bonnie S.; Ow, Terence T. - In: Journal of organizational computing and electronic commerce 29 (2019) 4, pp. 294-315
Persistent link: https://www.econbiz.de/10012203525