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~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
6
Business process management
6
Dienstleistungsqualität
6
Hospital
6
Krankenhaus
6
Relationship marketing
6
Service quality
6
Prozessmanagement
5
Lieferantenmanagement
4
Supplier relationship management
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Business services
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Gesundheitsversorgung
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Health care
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Kundenzufriedenheit
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Theorie
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Theory
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USA
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United States
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Unternehmensdienstleistung
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Arbeitszufriedenheit
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Corporate Governance
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Corporate governance
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Customer centricity
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Customer orientation
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Dienstleistung
2
Dienstleistungsmanagement
2
Dienstleistungssektor
2
Firm performance
2
Gesundheitswesen
2
Health care system
2
Job satisfaction
2
Leistungsmotivation
2
Organizational behaviour
2
Outsourcing
2
Patienten
2
Patients
2
Physicians
2
Service blueprint
2
Service industry
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English
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Gemmel, Paul
3
De Man, Stefanie
1
Dierckx, Rudi
1
Mertens, William
1
Rijk, Peter van
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Stremersch, Stefan
1
Trkman, Peter
1
Van Ossel, Gino
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Viaene, Stijn
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Vlerick, Peter
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
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Business process management journal
1
Services management : an integrated approach
1
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
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ECONIS (ZBW)
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From business process management to customer process management
Trkman, Peter
;
Mertens, William
;
Viaene, Stijn
;
Gemmel, Paul
- In:
Business process management journal
21
(
2015
)
2
,
pp. 250-266
Persistent link: https://www.econbiz.de/10011301256
Saved in:
2
Customer satisfaction and complaint management
Van Ossel, Gino
;
Stremersch, Stefan
;
Gemmel, Paul
- In:
Services management : an integrated approach
,
(pp. 123-154)
.
2003
Persistent link: https://www.econbiz.de/10001779109
Saved in:
3
Patients' and personnel's perceptions of service quality and patient satisfaction in nuclear medicine
De Man, Stefanie
;
Gemmel, Paul
;
Vlerick, Peter
;
Rijk, …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001735478
Saved in:
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