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~subject:"Customer satisfaction"
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Customer satisfaction
Lieferantenmanagement
17,493
Supplier relationship management
17,450
Qualitätsmanagement
16,836
Quality management
15,156
Supply chain
6,122
Lieferkette
6,116
Benchmarking
6,032
Theorie
5,553
Theory
5,515
Deutschland
3,701
Germany
3,450
Service quality
2,931
Dienstleistungsqualität
2,910
Beziehungsmarketing
2,717
Relationship marketing
2,712
USA
1,932
United States
1,862
Product quality
1,735
Produktqualität
1,732
Unternehmensnetzwerk
1,662
Business network
1,660
Manufacturing industries
1,597
Industrie
1,586
Innovation
1,504
Business-to-business marketing
1,486
B-to-B-Marketing
1,483
Unternehmenserfolg
1,467
Performance measurement
1,454
Prozessmanagement
1,454
Firm performance
1,451
Unternehmenskooperation
1,403
Electronic Commerce
1,388
Performance-Messung
1,388
E-commerce
1,381
Inter-firm cooperation
1,337
Business process management
1,325
Kundenzufriedenheit
1,319
Innovationsmanagement
1,244
SME
1,226
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1,272
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Svensson, Göran
23
Shahin, Arash
9
Homburg, Christian
8
Mysen, Tore
8
Naumann, Earl
7
Roberts-Lombard, Mornay
6
Stock-Homburg, Ruth
6
Balaji, M. S.
5
Doorn, Jenny van
5
Dwivedi, Yogesh Kumar
5
Høgevold, Nils M.
5
Khan, M. Sajid
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Mpinganjira, Mercy
5
Paulssen, Marcel
5
Evanschitzky, Heiner
4
Gil Saura, Irene
4
Guo, Chiquan
4
Høgevold, Nils
4
Lee, Jin-soo
4
Lee, Tzong-ru
4
Melo, Fagner José Coutinho de melo
4
Mostert, Pierre
4
Nagase, Keisuke
4
Park, Sang-June
4
Schiele, Holger
4
Töpfer, Armin
4
Wang, Yong Jian
4
Williams, Paul
4
Álvarez-García, José
4
Antony, Jiju
3
Billström, Anders
3
Blut, Markus
3
Bonfanti, Angelo
3
Calantone, Roger J.
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
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Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
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European Business School <Oestrich-Winkel>
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European Society for Opinion and Marketing Research
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IPRI International Performance Research Institute
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Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
United States / Dept. of Agriculture / Economic Research Service
1
Verlag Dr. Kovač
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
63
Industrial marketing management : the international journal for industrial and high-tech firms
46
International journal of productivity and quality management : IJPQM
46
The TQM journal : the international review of organizational improvement
32
The journal of business & industrial marketing
31
Total quality management & business excellence
24
Journal of business research : JBR
20
International journal of quality & reliability management
17
International journal of services and operations management
17
Journal of business-to-business marketing
14
Journal of retailing and consumer services
14
Quality management journal : QMJ
14
The service industries journal
14
International journal of contemporary hospitality management
13
International journal of hospitality management
13
International journal of quality and service sciences
13
The journal of services marketing
12
Journal of air transport management
10
Managing service quality : MSQ ; an international journal
10
Service business
10
International journal of services, economics and management
9
International journal of business excellence
8
International journal of business information systems : IJBIS
8
International journal of procurement management
8
International journal of production economics
8
Journal of strategic marketing
8
Tourism management : research, policies, practice
8
Benchmarking : an international journal ; BIJ
7
Cogent business & management
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
Journal of service research : JSR
7
Benchmarking : an international journal
6
Journal of industrial engineering and management : JIEM
6
Journal of purchasing and supply management
6
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
6
SpringerLink / Bücher
6
The TQM Journal
6
Amfiteatru economic : an economic and business research periodical
5
Business process management journal
5
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ECONIS (ZBW)
1,318
Other ZBW resources
37
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1
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
2
Organisationsentwicklung zur Absicherung neuer Technologien und Geschäftsmodelle in globalen Partnernetzwerken : Beiträge aus der VDA-Stiftungsprofessur
Dust, Robert
(
ed.
);
Ramm, Arne
(
ed.
);
Paasch, Robert
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011776233
Saved in:
3
Service quality and satisfaction in business-to-business services
Spreng, Richard A.
;
Shi, Linda Hui
;
Page, Thomas J.
- In:
The journal of business & industrial marketing
24
(
2009
)
8
,
pp. 537-548
Persistent link: https://www.econbiz.de/10009525702
Saved in:
4
Leistungsqualität und Preisfairness als Einflussfaktoren der Kundenzufriedenheit in industriellen Geschäftsbeziehungen
Röthele, Sebastian
-
2012
Persistent link: https://www.econbiz.de/10009427251
Saved in:
5
Adopting TQM approach to achieve customer satisfaction : a flour milling company case study
Kristianto, Yohanes
;
Ajmal, Mian M.
;
Sandhu, Maqsood
- In:
The TQM journal : the international review of …
24
(
2012
)
1
,
pp. 29-46
Persistent link: https://www.econbiz.de/10009488964
Saved in:
6
The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos
;
Athanasopoulou, Pinelopi
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
Saved in:
7
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
8
A study on the effects of dimensions of service quality on customer satisfaction in the Indian IT hardware industry with speical emphasis on medium size B2B sectors
Raychaudhuri, P. S.
;
Farooqi, Rahela
- In:
Global business review
14
(
2013
)
3
,
pp. 507-527
Persistent link: https://www.econbiz.de/10010230045
Saved in:
9
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
10
Purchase offering quality : the effects of buyer behaviour on organizational supplying behaviour
Ramsay, John
;
Wagner, Beverly
;
Kelly, Stephen
- In:
International journal of operations & production …
33
(
2013
)
10
,
pp. 1260-1282
Persistent link: https://www.econbiz.de/10010202240
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