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~subject:"Customer satisfaction"
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Customer satisfaction
Supply chain
36,507
Lieferkette
35,837
Service quality
21,605
Dienstleistungsqualität
20,854
Lieferantenmanagement
17,493
Supplier relationship management
17,450
Qualitätsmanagement
16,836
Quality management
15,156
Theorie
11,639
Theory
11,546
Vertrag
7,840
Kundenzufriedenheit
6,770
Relationship marketing
6,403
Beziehungsmarketing
6,394
Contract
6,017
Deutschland
5,581
Consumer behaviour
5,397
Konsumentenverhalten
5,352
Logistik
4,993
Germany
4,913
Logistics
4,813
USA
4,553
United States
4,448
Unternehmensnetzwerk
3,350
Business network
3,340
Risikomanagement
3,169
Risk management
3,104
Wirtschaftsprüfung
2,731
Industrie
2,726
Lagerhaltungsmodell
2,724
Inventory model
2,722
Financial audit
2,719
Manufacturing industries
2,718
Sustainability
2,706
Logistikdienstleister
2,667
Logistics provider
2,666
Electronic Commerce
2,607
Supply Chain Management
2,590
Nachhaltigkeit
2,574
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Online availability
All
Undetermined
3,261
Free
1,149
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Article
6,113
Book / Working Paper
857
Journal
2
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Article in journal
5,702
Aufsatz in Zeitschrift
5,702
Aufsatz im Buch
193
Book section
193
research-article
138
Graue Literatur
85
Non-commercial literature
85
Hochschulschrift
81
Conference paper
57
Konferenzbeitrag
57
Arbeitspapier
55
Working Paper
55
Thesis
52
Case study
38
Fallstudie
38
Collection of articles of several authors
21
Sammelwerk
21
case-report
13
Konferenzschrift
12
conceptual-paper
12
Aufsatzsammlung
11
review-article
11
Article
9
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Bibliografie
3
Guidebook
3
Ratgeber
3
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3
review
3
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3
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2
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2
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2
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2
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1
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1
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1
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1
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English
6,762
German
190
Undetermined
20
French
1
Italian
1
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Han, Heesup
34
Svensson, Göran
28
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Sharma, Piyush
21
Usman, Osly
19
Balaji, M. S.
16
Wong, IpKin Anthony
16
Shahin, Arash
15
Söderlund, Magnus
15
Gustafsson, Anders
14
McColl-Kennedy, Janet R.
14
Roberts-Lombard, Mornay
14
Bilgihan, Anil
13
Ringle, Christian M.
13
Amin, Muslim
11
Grégoire, Yany
11
Jang, Soocheong
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Edvardsson, Bo
10
Gil Saura, Irene
10
Guchait, Priyanko
10
Hsu, Maxwell K.
10
Hyun, Sunghyup Sean
10
Izogo, Ernest Emeka
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Evanschitzky, Heiner
9
Gong, Taeshik
9
Gursoy, Dogan
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
IPRI International Performance Research Institute
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
United States / Dept. of Agriculture / Economic Research Service
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
217
International journal of hospitality management
214
Journal of business research : JBR
155
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
140
The journal of services marketing
130
The service industries journal
107
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
92
Journal of travel and tourism marketing
83
Services marketing quarterly
78
The TQM journal : the international review of organizational improvement
72
International journal of productivity and quality management : IJPQM
67
Journal of air transport management
65
Tourism management : research, policies, practice
64
Service business
63
International journal of quality and service sciences
57
International journal of services and operations management
57
Total quality management & business excellence
57
Cogent business & management
56
Journal of service research : JSR
56
Industrial marketing management : the international journal for industrial and high-tech firms
53
International journal of quality & reliability management
51
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
37
International journal of services and operations management : IJSOM
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of Services Marketing
34
Journal of strategic marketing
33
The journal of business & industrial marketing
33
Journal of the Academy of Marketing Science
32
International journal of electronic marketing and retailing : IJEMR
30
Journal of service research
30
International journal of business information systems : IJBIS
26
Journal of hospitality and tourism insights
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
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Source
All
ECONIS (ZBW)
6,761
Other ZBW resources
180
RePEc
20
EconStor
9
BASE
2
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1
Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs
Gandhi, Surjit Kumar
;
Sachdeva, Anish
;
Gupta, Ajay
- In:
International journal of logistics systems and …
35
(
2020
)
2
,
pp. 149-203
Persistent link: https://www.econbiz.de/10012177776
Saved in:
2
Green supply chain and customer satisfaction in modern retailing : a dual-perception analysis with SEM approach
Soykoth, Mostofa Wahid
;
Rahaman, Mohammad Mizenur
; …
- In:
International journal of integrated supply management : …
15
(
2022
)
4
,
pp. 381-409
Persistent link: https://www.econbiz.de/10014320342
Saved in:
3
Purchase offering quality : the effects of buyer behaviour on organizational supplying behaviour
Ramsay, John
;
Wagner, Beverly
;
Kelly, Stephen
- In:
International journal of operations & production …
33
(
2013
)
10
,
pp. 1260-1282
Persistent link: https://www.econbiz.de/10010202240
Saved in:
4
Logistics service quality and its effects on customer satisfacation in the manufacturing companies' supply chains : empirical evidence frpm Greece
Politis, Yannis
;
Giovanis, Apostolos
;
Binioris, Spyridon
- In:
Journal of modelling in management
9
(
2014
)
2
,
pp. 215-237
Persistent link: https://www.econbiz.de/10010413644
Saved in:
5
Flexibility and quality in logistics and relationships
Yu, Kangkang
;
Cadeaux, Jack
;
Song, Hua
- In:
Industrial marketing management : the international …
62
(
2017
),
pp. 211-225
Persistent link: https://www.econbiz.de/10011707139
Saved in:
6
The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country
Bashar, Abul
;
Rahman, Md. Mahbubur
;
Sakib, Md. Nazmus
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10014545249
Saved in:
7
Quality of relationships with alternative suppliers : the role of supplier resilience and perceived benefits in supply networks
Börekçi, Dilek Yilmaz
;
Say, Arzu Işeri
;
Kabasakal, Hayat
- In:
Journal of management & organization : JMO
20
(
2014
)
6
,
pp. 808-831
Persistent link: https://www.econbiz.de/10011905894
Saved in:
8
The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-108
Persistent link: https://www.econbiz.de/10009657651
Saved in:
9
Expanding business-to-business customer relationships : modeling the customer's upgrade decision
Bolton, Ruth M.
;
Lemon, Katherine N.
;
Verhoef, Peter C.
- In:
Journal of marketing
72
(
2008
)
1
,
pp. 46-64
Persistent link: https://www.econbiz.de/10003642961
Saved in:
10
Structural equation test of service quality dimensions on the relationship quality construct : evidence from an emerging telecom market
Oraedu, Chukwunonso
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
2
,
pp. 146-171
Persistent link: https://www.econbiz.de/10012181023
Saved in:
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