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~subject:"Customer satisfaction"
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Customer satisfaction
Konsumentenverhalten
80,438
Consumer behaviour
80,410
Nachhaltigkeit
24,268
Sustainability
17,297
Nachhaltige Entwicklung
11,718
Sustainable development
11,672
Theorie
10,252
Theory
10,209
Beziehungsmarketing
9,066
Relationship marketing
9,061
Markenführung
7,661
Brand management
7,658
Markenimage
6,723
Brand image
6,700
Deutschland
5,908
Online retailing
5,655
Online-Handel
5,655
Corporate Social Responsibility
5,632
Kundenzufriedenheit
5,565
Corporate social responsibility
5,493
Germany
5,467
USA
5,155
United States
4,979
Social Web
4,873
Social web
4,873
Online-Marketing
4,563
Internet marketing
4,540
Dienstleistungsqualität
4,395
Service quality
4,395
Brand
4,359
Markenartikel
4,355
Einzelhandel
4,229
Retail trade
4,157
Verbraucherverhalten
3,925
Electronic Commerce
3,693
Werbewirkung
3,640
Welt
3,639
World
3,619
Advertising effects
3,615
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All
Undetermined
3,023
Free
955
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Article
4,922
Book / Working Paper
643
Journal
3
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All
Article in journal
4,802
Aufsatz in Zeitschrift
4,802
Aufsatz im Buch
114
Book section
114
Hochschulschrift
73
Graue Literatur
69
Non-commercial literature
69
Thesis
50
Conference paper
47
Konferenzbeitrag
47
Arbeitspapier
40
Working Paper
40
Collection of articles of several authors
12
Sammelwerk
12
Konferenzschrift
10
Aufsatzsammlung
8
Case study
4
Collection of articles written by one author
4
Fallstudie
4
Ratgeber
4
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4
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3
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2
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1
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English
5,464
German
102
French
2
Author
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Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Liu, Chih-Hsing
11
Prybutok, Victor R.
11
Rather, Raouf Ahmad
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Gil Saura, Irene
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Qu, Hailin
9
Ryu, Kisang
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
Verhoef, Peter C.
9
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Institution
All
Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
321
International journal of hospitality management
200
Journal of business research : JBR
153
The journal of services marketing
103
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
77
Cogent business & management
73
Tourism management : research, policies, practice
60
Services marketing quarterly
58
Psychology & marketing
50
The service industries journal
50
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
41
Service business
41
Journal of service management
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
38
Tourism management perspectives : TMP
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
31
International journal of quality and service sciences
27
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of hospitality and tourism insights
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
International journal of services and operations management
25
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
Journal of retailing
24
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ECONIS (ZBW)
5,568
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date (oldest first)
1
Importance-performance analysis of socially sustainable practices in U.S. restaurants : a consumer perspective in the quasi-post-pandemic context
Mejia, Cynthia
;
Ba̧k, Monika
;
Zientara, Piotr
; …
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209275
Saved in:
2
Determinants of sustainable behavior of firms and the consequences for customer satisfaction in hospitality
Koch, Julia
;
Gerdt, Sven-Olaf
;
Schewe, Gerhard
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012293785
Saved in:
3
The relationship between sustainability and customer satisfaction in hospitality : an explorative investigation using eWOM as a data source
Gerdt, Sven-Olaf
;
Wagner, Elisa
;
Schewe, Gerhard
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 155-172
Persistent link: https://www.econbiz.de/10012128583
Saved in:
4
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
5
How does sustainability affect consumer satisfaction in retailing?
Marín, Antonio
;
Gil Saura, Irene
;
Ruiz-Molina, …
- In:
Social and sustainability marketing : a casebook for …
,
(pp. 225-247)
.
2022
Persistent link: https://www.econbiz.de/10013463378
Saved in:
6
Towards sustainable servicescape : tourists' perspectives of accommodation service attributes
Väisänen, Hanna-Maija
;
Uusitalo, Outi
;
Ryynänen, Toni
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014310681
Saved in:
7
Essays on customer satisfaction, pricing strategies, and sustainable purchasing behavior in the insurance industry
Jahnert, Jonas Raphael
-
2023
Persistent link: https://www.econbiz.de/10014286128
Saved in:
8
Investigating the impact of restaurants' sustainable practices on consumers' satisfaction and revisit intentions : a study on leading green restaurants
Chaturvedi, Pallavi
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 41-62
Persistent link: https://www.econbiz.de/10014455579
Saved in:
9
An empirical model for assessing consumer behaviour towards hotel sustainable practices : a study from emerging economy
Sharma, Shikha
;
Mahajan, Anupama
;
Virmani, Naveen
; …
- In:
Competitiveness review : CR
33
(
2023
)
1
,
pp. 222-239
Persistent link: https://www.econbiz.de/10013552845
Saved in:
10
Do hotels' "green" attributes contribute to customer satisfaction?
Robinot, E.
;
Giannelloni, J.-L.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 157-169
Persistent link: https://www.econbiz.de/10003990885
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