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Customer satisfaction
Consumer behaviour
82,845
Konsumentenverhalten
80,365
Wettbewerb
40,477
Competition
36,338
Electronic Commerce
23,843
Theorie
21,625
E-commerce
21,222
Theory
21,165
Deutschland
10,692
Relationship marketing
10,329
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10,283
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9,418
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8,843
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8,824
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8,818
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8,741
Brand management
7,854
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7,811
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6,809
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6,785
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6,749
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6,194
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6,192
Online-Marketing
5,948
Internet marketing
5,926
Kundenzufriedenheit
5,853
Einzelhandel
5,839
Retail trade
5,648
competition
5,292
Service quality
5,197
Dienstleistungsqualität
5,156
Vertriebsweg
4,918
Distribution channel
4,914
Experiment
4,571
Markenartikel
4,538
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4,522
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4,479
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4,409
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Han, Heesup
55
Mattila, Anna S.
27
Usman, Osly
21
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Sreejesh, S.
10
Amin, Muslim
9
Blut, Markus
9
Carlson, Jamie
9
Chua, Bee-Lia
9
Frank, Björn
9
Ha, Hong Youl
9
Kim, Woo Gon
9
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9
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9
Prashar, Sanjeev
9
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
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2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
327
International journal of hospitality management
188
Journal of business research : JBR
158
The journal of services marketing
102
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
90
International journal of contemporary hospitality management
77
Cogent business & management
74
Services marketing quarterly
59
Tourism management : research, policies, practice
59
The service industries journal
54
Asia Pacific journal of marketing and logistics
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Psychology & marketing
50
Service business
47
International journal of electronic marketing and retailing : IJEMR
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of strategic marketing
42
Journal of service research : JSR
39
Journal of service management
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Tourism management perspectives : TMP
36
European journal of marketing : EJM
34
Journal of Services Marketing
34
The international journal of bank marketing : IJBM
34
International journal of electronic customer relationship management : IJECRM
30
The international review of retail, distribution and consumer research
30
International journal of business information systems : IJBIS
28
International journal of retail and distribution management
28
Journal of internet commerce
28
International journal of quality and service sciences
27
Journal of air transport management
27
Journal of the Academy of Marketing Science
27
The TQM journal : the international review of organizational improvement
27
International journal of retail & distribution management
26
Journal of Islamic marketing
26
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of retailing
26
Total quality management & business excellence
26
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ECONIS (ZBW)
5,848
Other ZBW resources
190
RePEc
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2
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1
Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience
Blázquez, Marta
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
4
,
pp. 97-116
Persistent link: https://www.econbiz.de/10010391419
Saved in:
2
Increasing online customer satisfaction in a multi-channel environment
Furseth, Peder Inge
- In:
The European retail digest : the authoritative guide to …
56
(
2007/08
),
pp. 36-41
Persistent link: https://www.econbiz.de/10003704165
Saved in:
3
Broadening the perspective on e-commerce : a comparative analysis of mobile shopping and traditional online shopping
Schramm-Klein, Hanna
;
Wagner, Gerhard
- In:
Marketing : ZFP ; journal of research and management
36
(
2014
)
2
,
pp. 119-130
Persistent link: https://www.econbiz.de/10010385222
Saved in:
4
Consumers' perceptions of online and offline retailer deception : a moderated mediation analysis
Riquelme, Isabel P.
;
Román, Sergio
;
Iacobucci, Dawn
- In:
Journal of interactive marketing : a quarterly …
35
(
2016
),
pp. 16-26
Persistent link: https://www.econbiz.de/10011537907
Saved in:
5
Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
Saved in:
6
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
7
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
8
Success factors driving consumer reuse intention of mobile shopping application channel
Tseng, Timmy H.
;
Lee, Crystal T.
;
Huang, Hsiao-Ting
; …
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 76-99
Persistent link: https://www.econbiz.de/10012798303
Saved in:
9
Meassevuring e-service quality, satisfaction and loyalty of customer in the online channel of the modern retail
Veloso, Cláudia Miranda
;
Magueta, Daniel
;
Sousa, Bruno
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10012601930
Saved in:
10
Multi-channel retailing : effect of service quality and image congruity on intention to recommend
Sari, Vinny Muthia
;
Balqiah, Tengku Ezni
- In:
Emerging issues in economics of development, business …
,
(pp. 175-192)
.
2020
Persistent link: https://www.econbiz.de/10012419465
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