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Using Cox regression to model customer time to churn in the wireless telecommunications industry
Wong, Ken Kwong-kay - In: Journal of targeting, measurement and analysis for marketing 19 (2011) 1, pp. 37-43
Persistent link: https://www.econbiz.de/10009233560
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Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng; Luo, Xueming; Jiang, Minghua - In: Journal of service research : JSR 16 (2013) 3, pp. 341-355
Persistent link: https://www.econbiz.de/10009782132
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Feel the VIBE : examining value-in-the-brand-page-experience and its impact on satisfaction and customer engagement behaviours in mobile social media
Carlson, Jamie; Rahman, Mohammad M.; Taylor, Alexander; … - In: Journal of retailing and consumer services 46 (2019), pp. 149-162
Persistent link: https://www.econbiz.de/10011980821
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Mobile phone customer retention strategies and Chinese e-commerce
Peng, Jianping; Quan, Jing; Zhang, Shaoling - In: Electronic commerce research and applications 12 (2013) 5, pp. 321-327
Persistent link: https://www.econbiz.de/10010505472
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A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries
Aksoy, Lerzan; Buoye, Alexander; Aksoy, Pelin; … - In: Journal of interactive marketing : a quarterly … 27 (2013) 1, pp. 74-82
Persistent link: https://www.econbiz.de/10009718233
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An examination of the relationship between a firm's offerings and different customer loyalty segments
Stading, Gary L.; Johnson, Madeline - In: Journal of business-to-business marketing 19 (2012) 4, pp. 367-391
Persistent link: https://www.econbiz.de/10009714638
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An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty
Giovanis, Apostolos; Tsoukatos, Evangelos - In: Journal of transnational management : the official … 22 (2017) 1, pp. 4-24
Persistent link: https://www.econbiz.de/10011774231
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Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.; Seify, M.; Joukar, A. - In: International journal of electronic customer … 9 (2015) 4, pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
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An empirical model of customer service quality and customer loyalty in an international electronics company
Abu-ELSamen, Amjad A.; Akroush, Mamoun N.; AL-Sayed, … - In: International journal of electronic business 10 (2012) 1, pp. 39-63
Persistent link: https://www.econbiz.de/10009658700
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Consumer preferences for omnichannel customer service in the consumer electronics industry
Domanski, Roman; Hadas, Lukasz; Wojciechowski, Hubert - In: European research studies 24 (2021) 5, pp. 552-561
Persistent link: https://www.econbiz.de/10012807114