//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Measuring open source software...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Erfolgsfaktor
17,657
Success factor
15,624
Kundenzufriedenheit
13,876
Operations Research
7,006
Service quality
6,588
Dienstleistungsqualität
6,408
Relationship marketing
6,082
Beziehungsmarketing
6,052
Consumer behaviour
5,940
Konsumentenverhalten
5,785
Operations research
5,761
Deutschland
3,991
Germany
3,674
Theorie
3,251
Theory
3,214
USA
1,781
Open Source
1,776
Unternehmenserfolg
1,729
United States
1,698
Unternehmensgründung
1,697
Open source
1,648
Strategisches Management
1,606
Business start-up
1,571
Innovation
1,550
Firm performance
1,523
Innovationsmanagement
1,458
Qualitätsmanagement
1,430
Quality management
1,389
Innovation management
1,315
Electronic Commerce
1,313
Strategic management
1,303
customer satisfaction
1,298
Management
1,237
Projektmanagement
1,225
KMU
1,210
SME
1,205
E-commerce
1,191
Online-Handel
1,183
Project management
1,182
more ...
less ...
Online availability
All
Undetermined
7,183
Free
2,458
Type of publication
All
Article
13,112
Book / Working Paper
2,337
Journal
6
Other
5
Type of publication (narrower categories)
All
Article in journal
10,698
Aufsatz in Zeitschrift
10,698
research-article
1,146
Aufsatz im Buch
799
Book section
799
Graue Literatur
317
Non-commercial literature
317
Hochschulschrift
288
Working Paper
221
Arbeitspapier
218
Thesis
203
Case study
117
Fallstudie
117
Conference paper
106
Konferenzbeitrag
106
Collection of articles of several authors
84
Sammelwerk
84
conceptual-paper
75
case-report
74
review-article
54
Aufsatzsammlung
47
review
40
viewpoint
33
Article
30
Ratgeber
26
Guidebook
23
Konferenzschrift
22
Collection of articles written by one author
19
Sammlung
19
non-article
17
technical-paper
12
Conference proceedings
11
Reprint
10
Lehrbuch
9
Textbook
9
Interview
6
Handbook
5
Handbuch
5
Umfrage
5
Bibliografie
4
more ...
less ...
Language
All
English
14,464
German
856
Undetermined
128
Italian
5
French
4
Spanish
4
Lithuanian
2
Czech
1
Polish
1
Romanian
1
Turkish
1
more ...
less ...
Author
All
Han, Heesup
68
Homburg, Christian
42
Mattila, Anna S.
41
Svensson, Göran
35
Aksoy, Lerzan
34
Mittal, Vikas
31
Wong, IpKin Anthony
30
Gustafsson, Anders
28
Usman, Osly
28
Ringle, Christian M.
27
Söderlund, Magnus
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Shahin, Arash
25
Hyun, Sunghyup Sean
23
Keiningham, Timothy
22
Bilgihan, Anil
21
Evanschitzky, Heiner
21
Jang, Soocheong
21
Huber, Frank
20
Lee, Choong-Ki
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Matzler, Kurt
18
Ryu, Kisang
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Amin, Muslim
17
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
17
Roschk, Holger
17
Sirgy, M. Joseph
17
Su, LuJun
17
Yi, Youjae
17
Barnes, Donald C.
16
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
18
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
8
Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
Eric Cuvillier <Firma>
2
HAL
2
Harvard Graduate School of Business Administration
2
ISM University of Management and Economics
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Université Paris-Dauphine (Paris IX)
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
421
International journal of hospitality management
370
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
Journal of Asian finance, economics and business : JAFEB
59
more ...
less ...
Source
All
ECONIS (ZBW)
13,812
Other ZBW resources
1,452
RePEc
126
EconStor
34
BASE
31
USB Cologne (EcoSocSci)
5
Showing
1
-
10
of
15,460
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Festivalscapes and patrons' emotions, satisfaction, and loyalty
Lee, Yong-ki
;
Lee, Choong-Ki
;
Lee, Seung-kon
;
Babin, …
- In:
Journal of business research : JBR
61
(
2008
)
1
,
pp. 56-64
Persistent link: https://www.econbiz.de/10003597162
Saved in:
2
Operational excellence
Schmiedel, Theresa
;
Vom Brocke, Jan
;
Uhl, Axel
- In:
Digital enterprise transformation : a business-driven …
,
(pp. 207-230)
.
2014
Persistent link: https://www.econbiz.de/10010471031
Saved in:
3
Data-driven cooking planning system for improving customer time satisfaction
Sawa, Shuya
;
Matsuno, Kotomichi
;
Ohno, Takahiro
; …
- In:
Asian Journal of Management Science and Applications
7
(
2022
)
2
,
pp. 123-146
Persistent link: https://www.econbiz.de/10014306265
Saved in:
4
Pooling agents for customer-intensive services
Wang, Zhongbin
;
Yang, Luyi
;
Cui, Shiliang
;
Ülkü, Sezer
; …
- In:
Operations research
71
(
2023
)
3
,
pp. 860-875
Persistent link: https://www.econbiz.de/10014309087
Saved in:
5
Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
Saved in:
6
Reprisal, retribution and requital : investigating customer retaliation
Funches, Venessa
;
Markley, Melissa
;
Davis, Lenita
- In:
Journal of business research : JBR
62
(
2009
)
2
,
pp. 231-238
Persistent link: https://www.econbiz.de/10003810562
Saved in:
7
Does the employee-customer satisfaction link hold for all employee groups?
Wangenheim, Florian von
;
Evanschitzky, Heiner
; …
- In:
Journal of business research : JBR
60
(
2007
)
7
,
pp. 690-697
Persistent link: https://www.econbiz.de/10003484181
Saved in:
8
Asymmetric consumer learning and inventory competition
Gaur, Vishal
;
Park, Young-Hoon
- In:
Management science : journal of the Institute for …
53
(
2007
)
2
,
pp. 227-240
Persistent link: https://www.econbiz.de/10003435715
Saved in:
9
The movie experience: a revised approach to determinants of satisfaction
Ladhari, Riadh
- In:
Journal of business research : JBR
60
(
2007
)
5
,
pp. 454-462
Persistent link: https://www.econbiz.de/10003451473
Saved in:
10
Quality-speed conundrum : trade-offs in customer-intensive services
Anand, Krishnan S.
;
Paç, M. Fazil
;
Veeraraghavan, Senthil
- In:
Management science : journal of the Institute for …
57
(
2011
)
1
,
pp. 40-56
Persistent link: https://www.econbiz.de/10008858569
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->