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~subject:"Customer satisfaction"
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Customer satisfaction
Einzelhandel
17,771
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15,169
Consumer behaviour
4,213
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Theorie
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German
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Gil Saura, Irene
11
Ruiz-Molina, María-Eugenia
5
Coughlan, Joseph
4
Evanschitzky, Heiner
4
Lombart, Cindy
4
Moliner-Velázquez, Beatriz
4
Mortimer, Gary
4
Román, Sergio
4
Sajad Rezaei
4
Söderlund, Magnus
4
Voorhees, Clay M.
4
Willems, Kim
4
Ahmed, Salma
3
Arsalan Najmi
3
Bang, Nguyen
3
Bolton, Ruth N.
3
Boslau, Madlen
3
Castaldo, Sandro
3
Chiguvi, Douglas
3
Duggal, Ekta
3
Gustafsson, Anders
3
Hellström, Daniel
3
Herter, Márcia Maurer
3
Hunneman, Auke
3
Kennedy, Aileen
3
Khaled, Amgad S. D.
3
Louis, Didier
3
Marín, Antonio
3
Mishra, Sita
3
Molinillo, Sebastian
3
Muathe, Stephen
3
Mwencha, Peter
3
Naser Valaei
3
Pinto, Diego Costa
3
Riquelme, Isabel P.
3
Ruiz-Molina, Maria-Eugenia
3
Schramm-Klein, Hanna
3
Schwertfeger, Marko
3
Singh, Ajmer
3
Sloot, Laurens M.
3
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Springer Fachmedien Wiesbaden
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Technische Universität Braunschweig
1
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Journal of retailing and consumer services
83
The international review of retail, distribution and consumer research
19
Journal of business research : JBR
18
International journal of retail & distribution management
16
International journal of retail and distribution management
15
Journal of retailing
15
The journal of services marketing
12
International journal of electronic marketing and retailing : IJEMR
9
Journal of strategic marketing
9
Journal of service management
8
Psychology & marketing
8
Service business
8
Cogent business & management
7
International journal of business and globalisation : IJBG
6
Journal of marketing management : MM
6
Marketing intelligence & planning
6
The service industries journal
6
International journal of Indian culture and business management
5
International Journal of Retail & Distribution Management
4
International journal of business competition and growth : IJBCG
4
International journal of business excellence
4
International journal of consumer studies
4
International journal of services and operations management : IJSOM
4
Journal of fashion marketing and management
4
Journal of internet commerce
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of service research : JSR
4
Services marketing quarterly
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Australasian marketing journal
3
European retail research
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of quality and service sciences
3
Journal of Asia Business Studies
3
Journal of Services Marketing
3
Journal of customer behaviour
3
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of international consumer marketing
3
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ECONIS (ZBW)
663
Other ZBW resources
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1
Eine qualitative Untersuchung von Preisimages im Handel
Zielke, Stephan
-
2008
Persistent link: https://www.econbiz.de/10003652602
Saved in:
2
Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
; …
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
3
,
pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
Saved in:
3
Multi-channel retailing and customer satisfaction : implications for e-CRM
Warrington, Patricia T.
;
Gangstad, Elizabeth
;
Feinberg, …
- In:
Contemporary research in e-branding
,
(pp. 280-291)
.
2009
Persistent link: https://www.econbiz.de/10003778273
Saved in:
4
A framework for determining customer satisfaction : an empirical analysis
Chaudhuri, Ranjan
;
Verma, Sanjeev
- In:
International journal of electronic marketing and …
2
(
2008/09
)
2
,
pp. 190-201
Persistent link: https://www.econbiz.de/10003781084
Saved in:
5
Consumer product search and purchase behaviour using various retail channels : the role of perceived retail usefulness
Kim, Jihyun
;
Lee, Hyun-hwa
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 619-627
Persistent link: https://www.econbiz.de/10003781885
Saved in:
6
"What's so special about family business?" : an exploratory study of UK and Irish consumer experiences of family businesses
Carrigan, Marylyn
;
Buckley, Joan
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 656-666
Persistent link: https://www.econbiz.de/10003781897
Saved in:
7
Creating consumer durable retailer customer loyalty through order fulfillment service operations
Davis-Sramek, Beth
;
Mentzer, John T.
;
Stank, Theodore P.
- In:
Journal of operations management
26
(
2008
)
6
,
pp. 781-797
Persistent link: https://www.econbiz.de/10003771807
Saved in:
8
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
9
Die Entstehung von wahrgenommenen Kaufrisiken bei Kunden in Mehrkanalsystemen des Einzelhandels
Schröder, Hendrik
;
Bohlmann, Annette
- In:
Distribution und Handel in Theorie und Praxis : …
,
(pp. 431-465)
.
2009
Persistent link: https://www.econbiz.de/10003839559
Saved in:
10
Determinants of online merchant rating : content analysis of consumer comments about Yahoo merchants
Qu, Zhe
;
Zhang, Han
;
Li, Haizheng
- In:
Decision support systems : DSS ; the international journal
46
(
2008/09
)
1
,
pp. 440-449
Persistent link: https://www.econbiz.de/10003795589
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