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Customer satisfaction
Qualitätsmanagement
16,907
Performance measurement
15,316
Quality management
15,221
Performance-Messung
14,505
Performance management
4,938
Performance-Management
3,860
Unternehmenserfolg
3,638
Firm performance
3,610
Service quality
2,965
Dienstleistungsqualität
2,940
Theorie
2,782
Theory
2,759
Supply chain
2,200
Lieferkette
2,180
Deutschland
2,078
Germany
1,888
USA
1,665
Product quality
1,651
Produktqualität
1,648
United States
1,573
Prozessmanagement
1,492
Business process management
1,385
Strategisches Management
1,373
Manufacturing industries
1,297
Strategic management
1,295
Industrie
1,282
Balanced scorecard
1,193
Balanced Scorecard
1,175
Standardisierung
1,139
Standardization
1,137
Kundenzufriedenheit
1,056
Innovation
1,049
Human Resource Management
994
performance measurement
990
Personalmanagement
984
Investmentfonds
976
Investment Fund
964
Portfolio-Management
960
Portfolio selection
958
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Online availability
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Undetermined
470
Free
132
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Article
1,000
Book / Working Paper
97
Type of publication (narrower categories)
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Article in journal
909
Aufsatz in Zeitschrift
909
Aufsatz im Buch
42
Book section
42
research-article
21
Hochschulschrift
19
Case study
16
Fallstudie
16
Conference paper
15
Konferenzbeitrag
15
Graue Literatur
11
Non-commercial literature
11
Thesis
10
case-report
10
Arbeitspapier
7
Working Paper
7
Aufsatzsammlung
3
conceptual-paper
3
non-article
3
Collection of articles of several authors
2
Konferenzschrift
2
Sammelwerk
2
review-article
2
viewpoint
2
Forschungsbericht
1
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1
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1
Ratgeber
1
review
1
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English
1,041
German
56
Author
All
Shahin, Arash
10
Medeiros, Denise Dumke de
6
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Melo, Fagner José Coutinho de melo
5
Park, Sang-June
5
Ukko, Juhani
4
Van Ryzin, Gregg G.
4
Yi, Youjae
4
Álvarez-García, José
4
Albuquerque, André Philippi Gonzaga de
3
Bonfanti, Angelo
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Kuen-Suan
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Fredendall, Lawrence D.
3
Han, Heesup
3
He, Zhen
3
Králová, Maria
3
Kumar, V.
3
Langmann, Kristin
3
Lee, Jin-soo
3
Lin, Binshan
3
Madzík, Peter
3
Masudin, Ilyas
3
Naumann, Earl
3
Oey, Elia
3
Pantouvakis, Angelos
3
Pattanayak, Durgesh
3
Phusavat, Kongkiti
3
Prybutok, Victor
3
Prybutok, Victor R.
3
Rahman, Zillur
3
Restuputri, Dian Palupi
3
Rust, Roland T.
3
Sachan, Amit
3
Sahney, Sangeeta
3
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Center for Service Excellence
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Freie Universität Berlin
1
IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
Verlag Dr. Kovač
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
63
International journal of productivity and quality management : IJPQM
46
The TQM journal : the international review of organizational improvement
33
Total quality management & business excellence
23
International journal of hospitality management
22
International journal of services and operations management
20
International journal of quality & reliability management
17
The service industries journal
17
International journal of contemporary hospitality management
15
Journal of retailing and consumer services
15
Quality management journal : QMJ
14
International journal of quality and service sciences
12
Journal of business research : JBR
12
Tourism management : research, policies, practice
12
International journal of services, economics and management
10
Journal of air transport management
10
Managing service quality : MSQ ; an international journal
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
The journal of services marketing
9
International journal of services and operations management : IJSOM
8
Journal of hospitality marketing & management
8
Cogent business & management
7
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Strategic Direction
7
Benchmarking : an international journal
6
Benchmarking : an international journal ; BIJ
6
Business process management journal
6
International Journal of Quality & Reliability Management
6
International journal of services technology and management
6
Journal of industrial engineering and management : JIEM
6
Journal of strategic marketing
6
Amfiteatru economic : an economic and business research periodical
5
International journal of production research
5
The TQM Magazine
5
Asia Pacific journal of marketing and logistics
4
International Journal of Operations & Production Management
4
International journal of Indian culture and business management
4
International journal of business excellence
4
International journal of business excellence : IJBEX
4
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Source
All
ECONIS (ZBW)
1,055
Other ZBW resources
42
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1
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
2
Managing the Mayo Clinic brand : a case study in staff-developed service performance standards
Kennedy, Denise M.
- In:
The journal of brand management : an international journal
26
(
2019
)
5
,
pp. 538-549
Persistent link: https://www.econbiz.de/10012060162
Saved in:
3
When feedback interventions backfire : why higher performance feedback may result in lower self-perceived competence and satisfaction with performance
Luffarelli, Jonathan
;
Gonçalves, Dilney
; …
- In:
Human resource management
55
(
2016
)
4
,
pp. 591-614
Persistent link: https://www.econbiz.de/10011535950
Saved in:
4
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
5
Does performance management relate to good governance? : a study of its relationship with citizens' satisfaction with and trust in Israeli local government
Beeri, Itai
;
Uster, Anna
;
Vigoda-Gadot, Eran
- In:
Public performance & management review
42
(
2019
)
2
,
pp. 241-279
Persistent link: https://www.econbiz.de/10012206061
Saved in:
6
Process improvement in the banking sector
Kovacs, Zsofia
- In:
Journal of securities operations & custody
8
(
2015/2016
)
1
,
pp. 56-64
Persistent link: https://www.econbiz.de/10011488452
Saved in:
7
Drivers of personnel satisfaction towards performance information usage : findings from Finnish municipalities
Jääskeläinen, Aki
;
Roitto, Juho-Matias
- In:
International journal of public sector management : IJPSM
27
(
2014
)
6
,
pp. 530-547
Persistent link: https://www.econbiz.de/10010404423
Saved in:
8
Impact of supply chain performance on organizational performance mediated by customer satisfaction : a study of dairy industry
Maaz, Mohd Abdul Muqeet
;
Ahmad, Rais
- In:
Business process management journal
28
(
2022
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10013162224
Saved in:
9
Managing customer performance in services
Secchi, Enrico
;
Damali, Uzay
;
McCutcheon, David
;
Tax, …
- In:
The Routledge handbook of service research insights and …
,
(pp. 302-321)
.
2020
Persistent link: https://www.econbiz.de/10012238670
Saved in:
10
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
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