compared to the national Canadian system, American patients with employer based insurance report higher levels of satisfaction …

This paper analyzes the impact of service quality on patients' satisfaction with the Portuguese National Health Service … patients' satisfaction, introducing some subjectivity on the analysis since the concept of satisfaction is, itself, debatable …

Main aim of this study is to identify barriers and critical success factors, which are affecting the level of patients …’ satisfaction. Previous studies show that the perception of the quality of care and patients’ satisfaction has the associations and … there are barriers which are affecting level of satisfaction. The patients were selected randomly and a questionnaire was …

formula is patient satisfaction with their hospital care. Physicians and hospitals, however, have raised concerns especially …

satisfaction by communicating waits to patients.We conduct a field experiment at an urban ED. We develop a machine learning … patients with personalized estimated waits with no overestimation (the median), moderate overestimation (70th-percentile), or … high overestimation (90th-percentile). Patients report higher satisfaction when receiving their estimated waits, but the …