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~subject:"Customer satisfaction"
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Customer satisfaction
USA
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Dienstleistungsqualität
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Service quality
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Bankbilanzstruktur
3
Beschwerdemanagement
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Complaint management
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1975-1987
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1981-1982
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Kapitalzins
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Kontingenztheorie
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Leadership development
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Nachhaltige Entwicklung
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Karwan, Kirk R.
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Smith, Jeffery S.
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Markland, Robert E.
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Nagy, Paul F.
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Ramirez, Ed
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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Operations management research : OMR ; advancing practice through theory
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ECONIS (ZBW)
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An empirical investigation of the effectiveness of an integrated service recovery system
Smith, Jeffery S.
;
Karwan, Kirk R.
;
Markland, Robert E.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 25-36
Persistent link: https://www.econbiz.de/10009571281
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2
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
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