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Customer satisfaction
Betriebliches Informationssystem
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Beziehungsmarketing
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Business intelligence system
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Customer service
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Information technology
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Informationstechnik
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Relationship marketing
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Dienstleistungsqualität
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Lui, Tsz-Wai
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Piccoli, Gabriele
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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"What can I(S) do for you?" : how technology enables service providers to elicit customers' preferences and deliver personalized service
Bonaretti, Dario
;
Bartosiak, Marcin
;
Lui, Tsz-Wai
; …
- In:
Information & management : the internat. journal of …
57
(
2020
)
6
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012293431
Saved in:
2
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele
;
Lui, Tsz-Wai
;
Grün, Bettina
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
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