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Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective

Toufaily, Elissar; Pons, Frank - In: Journal of retailing and consumer services 34 (2017), pp. 58-69

Persistent link: https://www.econbiz.de/10011628994

Revisiting drivers of tourist satisfaction and loyalty : role of key moderators

Omid, Mahshid; Pons, Frank; Zins, Michel - In: International journal of services technology and management 23 (2017) 3, pp. 165-188

Persistent link: https://www.econbiz.de/10011844439

Is there really an Asian connection? : professional service quality perceptions and customer satisfaction

Ueltschy, Linda C.; Laroche, Michel; Zhang, Man; Cho, … - In: Journal of business research : JBR 62 (2009) 10, pp. 972-979

Persistent link: https://www.econbiz.de/10003887599

A Pan-European approach to customer satisfaction : an optimal strategy?

Ueltschy, Linda C.; Laroche, Michel; Rita, Paulo; … - In: Multinational business review 16 (2008) 3, pp. 41-71

Persistent link: https://www.econbiz.de/10003890261

How service seasons the experience : measuring hospitality servicescapes

Spielmann, Nathalie; Laroche, Michel; Borges, Adilson - In: International journal of hospitality management 31 (2012) 2, pp. 360-368

Persistent link: https://www.econbiz.de/10009503312

How customers respond to the assistive intent of an E-retailer?

Shobeiri, Saeed; Mazaheri, Ebrahim; Laroche, Michel - In: International journal of retail & distribution management 42 (2014) 5, pp. 369-389

Persistent link: https://www.econbiz.de/10010384614

Reaching the boiling point: consumers' negative affective reactions to firm-attributed service failures

Kalamas, Maria; Laroche, Michel; Makdessian, Lucy - In: Journal of business research : JBR 61 (2008) 8, pp. 813-824

Persistent link: https://www.econbiz.de/10003736755

Is beauty a premium? : a study of the physical attractiveness effect in service encounters

Li, Yaoqi; Zhang, Chun; Laroche, Michel - In: Journal of retailing and consumer services 50 (2019), pp. 215-225

Persistent link: https://www.econbiz.de/10012114155

Creating the right customer experience online : the influence of culture

Shobeiri, Saeed; Mazaheri, Ebrahim; Laroche, Michel - In: Journal of marketing communications 24 (2018) 3, pp. 270-290

Persistent link: https://www.econbiz.de/10011852960

A Pan‐European Approach to Customer Satisfaction: An Optimal Strategy?

Ueltschy, Linda C.; Laroche, Michel; Rita, Paulo; … - In: Multinational Business Review 16 (2008) 3, pp. 41-72

This study investigated the viability of using a Pan‐European approach for professional service offerings in Europe by first establishing measurement equivalence and then exploring the influence of culture on service quality and customer satisfaction. Utilizing scenarios involving a dental...

Persistent link: https://www.econbiz.de/10014931838