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Will Alibaba's additional financial service contribute to sellers' satisfaction and loyalty during the pandemic? : evidence from Taobao sellers
Wang, Juanjuan; Jiang, Lin; Liu, Wentong - In: Asia Pacific business review 29 (2023) 2, pp. 417-438
Persistent link: https://www.econbiz.de/10014289718
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The interactive effects of sales force controls on salespeople behaviors and customer outcomes
Wang, Guangping; Dou, Wenyu; Zhou, Nan - In: The journal of personal selling & sales management : JPSSM 32 (2012) 2, pp. 225-243
Persistent link: https://www.econbiz.de/10009552531
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Does delaying service-failure resolution ever make sense?
Zhou, Yuanyuan; Tsang, Alex S. L.; Huang, Minxue; Zhou, Nan - In: Journal of business research : JBR 67 (2014) 2, pp. 159-166
Persistent link: https://www.econbiz.de/10010238358
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Recovery strategy for group service failures : the interaction effects between recovery modes and recovery dimensions
Zhou, Yuanyuan; Huang, Minxue; Tsang, Alex S. L.; Zhou, Nan - In: European journal of marketing : EJM 47 (2013) 8, pp. 1133-1156
Persistent link: https://www.econbiz.de/10009786604
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Group service recovery strategies effectiveness : the moderating effects of group size and relational distance
Zhou, Yuanyuan; Tsang, Alex S. L.; Huang, Minxue; Zhou, Nan - In: Journal of business research : JBR 67 (2014) 11, pp. 2480-2485
Persistent link: https://www.econbiz.de/10010402748