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Customer satisfaction
Consumer behaviour
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Online retailing
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Online-Handel
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satisfaction
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Carvajal-Trujillo, Elena
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Ruiz Mafe, Carla
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Aldas-Manzano, Joaquin
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Garrigos-Simon, Fernando J.
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The service industries journal
2
Maritime policy and management : MPM
1
Psychology & marketing
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Tourism management perspectives : TMP
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ECONIS (ZBW)
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1
Internet banking loyalty : evaluating the role of trust, satisfaction, perceived risk and frequency of use
Aldas-Manzano, Joaquin
;
Ruiz Mafe, Carla
;
Sanz Blas, Silvia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1165-1190
Persistent link: https://www.econbiz.de/10009154406
Saved in:
2
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
3
Familiarity and visit characteristics as determinants of tourists' experience at a cruise destination
Sanz Blas, Silvia
;
Buzova, Daniela
;
Carvajal-Trujillo, Elena
- In:
Tourism management perspectives : TMP
30
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012007826
Saved in:
4
Assessing cruise port of call performance : a passenger-based approach using PLS modelling
Sanz Blas, Silvia
;
Carvajal-Trujillo, Elena
;
Buzova, Daniela
- In:
Maritime policy and management : MPM
44
(
2017
)
7/8
,
pp. 967-980
Persistent link: https://www.econbiz.de/10011854804
Saved in:
5
Understanding crowding perceptions and their impact on place experience : insights from a mixed-methods study
Sanz Blas, Silvia
;
Buzova, Daniela
;
Garrigos-Simon, …
- In:
Psychology & marketing
41
(
2024
)
5
,
pp. 1022-1035
Persistent link: https://www.econbiz.de/10014530880
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