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Research on the influencing factors of delivery sevice satisfaction of express companies

Li-Jian; Lee, Sang-Chun - In: Journal of international trade & commerce 16 (2020) 1, pp. 57-75

Persistent link: https://www.econbiz.de/10012591156

Survey of customer‟s service expectation and quality perception to G.S.M services in Ondo State

Olorunleke, Gabriel Kolade - In: Business and Economic Research : BER 10 (2020) 4, pp. 121-138

Persistent link: https://www.econbiz.de/10012621927

Is beauty a premium? : a study of the physical attractiveness effect in service encounters

Li, Yaoqi; Zhang, Chun; Laroche, Michel - In: Journal of retailing and consumer services 50 (2019), pp. 215-225

Persistent link: https://www.econbiz.de/10012114155

Approaches to consumer satisfaction : whose choice is it, anyway

Uusitalo, Outi - 1991

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On custom

Schlicht, Ekkehart - 1992

Persistent link: https://www.econbiz.de/10000148766

Consumer behaviour in China : customer satisfaction and cultural values

Yau, Oliver H. M. - 1993

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Managing customer service

Hayes, Jenny; Dredge, Frances - 1998

Persistent link: https://www.econbiz.de/10000641779

Consumers and services

Gabbott, Mark; Hogg, Gillian - 1998

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Measuring service quality : the opinion of Europeans about utilities

Ferrari, Pieralda A. (contributor); … - 2008

This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...

Persistent link: https://www.econbiz.de/10003715378

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