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Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.; Ramanathan, Hareesh N.; Rana, Sudhir; … - In: Vision : the journal of business perspective 23 (2019) 1, pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
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The interplay between value and service quality experience : e-loyalty development process through the eTailQ scale and value perception
Li, Honglei; Aham-Anyanwu, Nnanyelugo; Tevrizci, Cemal; … - In: Electronic commerce research 15 (2015) 4, pp. 585-615
Persistent link: https://www.econbiz.de/10011400949
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Customers' perceptions of value in relation to hotels in Gauteng, South Africa
Ntimane, Vongani; Tichaawa, Tembi Maloney - In: Acta Universitatis Danubius / Oeconomica 13 (2017) 2, pp. 17-30
Persistent link: https://www.econbiz.de/10011960943
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Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram; Sultan, Parves - In: The international journal of bank marketing : IJBM 35 (2017) 2, pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
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How do authenticity and quality perceptions affect dining experiences and recommendations of food trucks? : the moderating role of perceived risk
Shafieizadeh, Kiyan; Alotaibi, Salman; Tao, Chen-Wei - In: International journal of hospitality management 93 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012436029
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Effects of behavioural intention on usage behaviour of digital wallet : the mediating role of perceived risk and moderating role of perceived service quality and perceived trust
Khan, Waseem Ahmad; Abideen, Zain Ul - In: Future Business Journal 9 (2023), pp. 1-15
behaviour of digital wallets, with a particular focus on the role of perceived risk as a mediator and role of perceived trust … perceived risk mediates the proposed relationship, while perceived trust and service quality showed strong moderating effects on … the relationship between perceived risk and digital wallet usage behaviour. The study adds to the literature on digital …
Persistent link: https://www.econbiz.de/10014382168
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E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani; Bajpai, V. N. - In: International journal of services and operations … 35 (2020) 2, pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
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Attitudes, perceptions, and responses of purchasers versus subscribers-only for daily deals on hospitality products
Ong, Beng Soo - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 180-201
Persistent link: https://www.econbiz.de/10010526367
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Evaluating service quality and service value in manufacturer-distributor settings : a systems approach
Kivijärvi, Hannu; Virta, Aleksi - In: Journal of business-to-business marketing 28 (2021) 1, pp. 21-46
Persistent link: https://www.econbiz.de/10012584484
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Factors affecting relationship marketing in creating customer loyalty in the hospital services business
Afifi, Iqbal; Amini, Ahdia - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 91-108
Persistent link: https://www.econbiz.de/10012106926