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Consumer perceptions of supermarket service quality : scale development, measurement and validation / Manilall Dhurup

Dhurup, Manilall - 2003

dimensions, namely reliability, atmospherics and policy. Continatory factor analysis was further undertaken in order to establish … the overall model fit in terms of the three dimensions. Empirical evidence suggests, that the reliability, atmospherics … and policy dimensions are all positively associated with consumers' perceptions of overall service quality. Reliability …

Persistent link: https://www.econbiz.de/10009456107

The relationship continuity model and customer loyalty in the banking industry : a case study of the maskan bank of Iran

Faryabi, Mohammad; Sadeghzadeh, Kousar; Zakeri, Abdolnaser - In: Journal of relationship marketing : innovations & … 14 (2015) 1, pp. 37-52

Persistent link: https://www.econbiz.de/10011289287

Total quality management for banking sector : conceptualitsation and scale development

Pattanayak, Durgesh; Maddulety, Koilakuntla - In: International journal of quality and innovation 2 (2012/14) 2, pp. 158-174

Persistent link: https://www.econbiz.de/10010361603

Passengers' perceived service quality : a construct validation

Dhawan, Ritu; Sandhu, H. S. - In: Business analyst : a refereed journal of Shri Ram … 36 (2015) 1, pp. 82-105

Persistent link: https://www.econbiz.de/10011533006

Importance-performance analysis : a valid management tool?

Sever, Ivan - In: Tourism management : research, policies, practice 48 (2015), pp. 43-53

Persistent link: https://www.econbiz.de/10010508454

Culture and retail service quality perceptions : a study on Indian small retail sector

Khare, Arpita - In: International journal of business competition and … 3 (2014) 4, pp. 309-329

Persistent link: https://www.econbiz.de/10011290200

Antecedents of customer loyalty (CL) in the mobile telecommunication companies in Cameroon

Tarkang, Marymagdaline E.; Yunji, Ruth N.; Asongu, Simplice - 2021

20. Tangibility, reliability, and assurance dimensions of staff service quality showed a positive relationship with … examining the influence of the five service quality dimensions; tangibility, reliability, assurance, responsiveness, and empathy …

Persistent link: https://www.econbiz.de/10012544909

Factors affecting individual customer satisfaction with the service quality of Vietnamese banks

Dong Van Vu; Lien Thi Thuy Le; Thang Quoc Nguyen; … - In: International journal of management concepts and … 14 (2021) 3, pp. 193-211

Persistent link: https://www.econbiz.de/10012671185

Investigating the effect of service quality on bank customers' satisfaction in Bangladesh

Rahaman, Md. Atikur; Ali, Md. Julfikar; Kejing, Zhang; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 823-829

Persistent link: https://www.econbiz.de/10012671489

Impact of service quality on customer satisfaction and firm performance in Nepalese life insurance companies

Sah, Priyanka - In: Nepalese journal of economics : a publication of … 4 (2020) 3, pp. 29-45

Persistent link: https://www.econbiz.de/10013253756