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Understanding the psychological process underlying customer satisfaction and retention in a relational service
Guo, Lin; Xiao, Jing-jian; Tang, Chuanyi - In: Journal of business research : JBR 62 (2009) 11, pp. 1152-1159
Persistent link: https://www.econbiz.de/10003897442
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The role of perceived control in customer value cocreation and service recovery evaluation
Guo, Lin; Lotz, Sherry L.; Tang, Chuanyi; Gruen, Thomas W. - In: Journal of service research : JSR 19 (2016) 1, pp. 39-56
Persistent link: https://www.econbiz.de/10011433138
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A goal-driven framework for compliance-dependent services : pathways to customer satisfaction and well-being
Tang, Chuanyi; Guo, Lin; Gruen, Thomas - In: Journal of business research : JBR 177 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014551048
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Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun; Tang, Chuanyi; Guo, Lin - In: The journal of services marketing 37 (2023) 5, pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
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Mobile payment use and payment satisfaction : mediation and moderation analyses
Chen, Fuzhong; Jiang, Guohai; Xiao, Jing-jian - In: International journal of bank marketing 41 (2023) 4, pp. 727-748
Persistent link: https://www.econbiz.de/10014313489