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Consumers' post-adoption of m-services : interest in future m-services based on consumer evaluations of current m-services
Park, Joohyung; Snell, Whitney; Ha, Sejin; Chung, Te-lin - In: Journal of electronic commerce research : JECR 12 (2011) 3, pp. 165-175
Persistent link: https://www.econbiz.de/10009387326
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Complaint-handling as antecedent of customer engagement : do consumer characteristics matter?
Cambra-Fierro, Jesus; Melero-Polo, Iguacel - In: Marketing intelligence & planning 35 (2017) 2, pp. 277-295
Persistent link: https://www.econbiz.de/10011700853
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Mobile customers' experience and loyalty : a study of tablet gender divergence in Finland
Olaleye, Sunday Adewale; Sanusi, Ismaila Temitayo; … - In: International journal of internet marketing and … 14 (2020) 3, pp. 275-298
Persistent link: https://www.econbiz.de/10012284810
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Analysis of the moderating role of the gender variable in service recovery processes
Cambra-Fierro, Jesús; Berbel-Pineda, Juan M.; … - In: Journal of retailing and consumer services 20 (2013) 4, pp. 408-418
Persistent link: https://www.econbiz.de/10009755354
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A cross-cultural comparison analysis of customer attitudes toward mobile phone services in the US and Korea
Cho, Yoon C. - In: International business and economics research journal 8 (2009) 4, pp. 13-25
Persistent link: https://www.econbiz.de/10003850435
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Understanding consumer recommendation behavior
Chen, Wen-kuo; Huang, Heng-chiang; Chou, Seng-cho T. - In: Handbook of research on mobile marketing management, (pp. 401-415). 2010
Persistent link: https://www.econbiz.de/10003919394
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Mobile phone feature preferences, customer satisfaction and repurchase intent among male users
Haverila, Matti - In: Australasian marketing journal 19 (2011) 4, pp. 238-246
Persistent link: https://www.econbiz.de/10009308817
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Consumer satisfaction versus churn in the case of upgrades of 3G to 4G cell networks
D'Alessandro, Steven; Johnson, Lester W.; Gray, David; … - In: Marketing letters : a journal of research in marketing 26 (2015) 4, pp. 489-500
Persistent link: https://www.econbiz.de/10011399092
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Antecedents and consequences of mobile usability : linking simplicity and interactivity to satisfaction, trust, and brand loyalty
Lee, Dongwon; Moon, Junghoon; Kim, Yong Jin; Yi, Mun Y. - In: Information & management : the internat. journal of … 52 (2015) 3, pp. 295-304
Persistent link: https://www.econbiz.de/10010515272
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Satisfaction of individual mobile phone users in Spain
Gijón, Covadonga; Garín-Muñoz, Teresa; Pérez … - In: Telecommunications policy : the international journal … 37 (2013) 10, pp. 940-954
Persistent link: https://www.econbiz.de/10010353748