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Processual antecedents of perceived channel conflict in franchising
Weaven, Scott K.; Grace, Debra A.; Frazer, Lorelle; … - In: Journal of business economics and management 15 (2014) 2, pp. 316-334
Persistent link: https://www.econbiz.de/10010376630
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Gender as a moderating element of customer satisfaction with electronic banking? : an empirical study
Liébana-Cabanillas, Francisco; Martínez-Fiestas, Myriam; … - In: The international journal of management science and … (2012) 5, pp. 1-34
fulfilling their expectations. Accordingly, the goal of this paper is to identify the factors that influence the satisfaction …
Persistent link: https://www.econbiz.de/10010353797
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Shopping behaviour and satisfaction outcomes
Jackson, Peter; Powers, Thomas L. - In: Journal of marketing management : MM 29 (2013) 13/14, pp. 1609-1630
Persistent link: https://www.econbiz.de/10010230019
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Domestic airline service expectations in South Africa and Italy
De Jager, Johan W. - In: International journal of business policy and economics 7 (2014) 2, pp. 167-180
Persistent link: https://www.econbiz.de/10010486704
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What is quality? : an integrative framework of processes and states
Golder, Peter N.; Mitra, Debanjan; Moorman, Christine - In: Journal of marketing 76 (2012) 4, pp. 1-23
Persistent link: https://www.econbiz.de/10009782931
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Domestic airline service expectations in South Africa and Italy
De Jager, Johan W. - In: International journal of business policy and economics 7 (2014) 1, pp. 21-34
Persistent link: https://www.econbiz.de/10010391807
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Enhancing satisfaction and sustainable management : whale watching in the Azores
Bentz, Julia; Lopes, Fernando; Calado, Helena; Dearden, … - In: Tourism management : research, policies, practice 54 (2016), pp. 465-476
Persistent link: https://www.econbiz.de/10011452160
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Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam; Sajadi, Seyed Mojtaba; Talebi, Kambiz - In: International journal of services and operations management 17 (2014) 2, pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
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Understanding spectator expectations : an analysis of niche sports
Greenwell, T. Christopher; Greenhalgh, Greg; Stover, Nick - In: International journal of sport management and marketing … 13 (2013) 3/4, pp. 144-157
Persistent link: https://www.econbiz.de/10010391210
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Customer perception and expectations towards the services of organised retail outlets : an empirical study in the twin cities of Hyderabad and Secunderabad : a review
Nikhat, Reshma - In: International journal of financial services management … 11 (2021) 2, pp. 95-115
Persistent link: https://www.econbiz.de/10012940010